Illinois Healthcare and Family Services (HFS), the State Medicaid Agency
Illinois Department on Aging (DoA)
A component of the Aging Community Care Program (CCP)
Illinois Department on Aging (DoA) website
Managed Care Organization
For those persons receiving Medical services through a managed care organization, see contact information and links below
- Persons 60 years of age or older who are at risk of nursing facility placement. Target groups are those who are aged, ages 65 and older, and those who are physically disabled, ages 60 through 64.
- U. S. citizen or legal alien
- Resident of the State of Illinois
- Age 60 or older
- Medicaid eligible
- Be at risk of nursing facility placement as measured by the Determination of Need (DON) assessment.
- Estimated cost to the State for home care is less than estimated cost for institutional care.
- Can be safely maintained in the home or community-based setting with the services provided in the plan of care.
- In-home Service (Homemaker)
- Adult Day Service
- Emergency Home Response Service
How to Access Services:
Point of Entry – CCP Care Coordination Units (CCU)
- CCP Care Coordination Unit contact information may be found:
or by phone (toll-free):
- Department on Aging Senior HelpLine: 1-800-252-8966 (After choosing your language, press #4 on your phone pad)
- 1-888-206-1327 (TTY)
- Monday through Friday 8:30 a.m. to 5:00 p.m.
Persons who have medical services through a Medicaid managed care organization may contact their care coordinator about the need for in-home services and for assistance with a referral.
- Aetna Better Health: 1-866-212-2851 – member services line, press 1
- IlliniCare Health Plan: 1-866-329-4701 – member services line, state ‘member’ at the prompt
**If requesting a referral directly from the local CCU, please tell the intake person about your managed care, give them the name of your managed care organization and have your identification number available.
Medicaid Agency Contact Information
- In Home Service (Homemaker): Services consisting of general household activities (meal preparation and routine household care) and personal care provided by a trained homecare aide, when the individual regularly responsible for these activities is unable to manage the home and care for himself or herself.
- Adult Day Service: Provides direct care and supervision in community-based setting for the purpose of providing personal attention, and promoting social, physical and emotional well being in a structured setting.
- Emergency Home Response Service: A 24-hour emergency communication link to assistance outside the participant's home for participants based on health and safety needs and mobility limitations.