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Enterprise Fax Service
Service Description
Category:
Application Services
The BCCS Enterprise Fax Service (EFS) provides BCCS hosted email customers with the ability to send and/or receive fax documents via Outlook or Fax client. This service can supplement or replace the fax machines that customers are currently using; downstate fax numbers can be moved to the EFS system to avoid having to request new fax numbers for use in the system. Existing multi-purpose imaging devices that print, copy, scan, and fax are also well-suited to be used with EFS. The redundant infrastructure of EFS provides automatic failover server support.
Enterprise Fax Service Memorandum [PDF,18KB]
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What is Included?
- Monthly fee of $5.00 per user account.
- Fee includes 50 inbound and 50 outbound pages per account.
- Faxes exceeding 50 pages per month charged at $.02 per page inbound and $.08 per page outbound.
- Multiple outbound and inbound fax lines, which mean most faxes are processed and sent within seconds or minutes.
- Client software.
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What Should You Expect?
- This service is available to customers 24 x 7, excluding planned outages, maintenance windows and unavoidable events.
- The time required to set up an EFS account will vary based on the customer’s existing fax environment.
- Tracking of customer fax account changes.
- Notification of any scheduled maintenance or outages.
- Reduction/elimination of existing fax machines and associated maintenance costs
- Reduction of telecommunication costs, fixed infrastructure costs, and software maintenance costs associated with existing fax operations
- Active assistance, partnership, and consulting blending business messaging needs with technological capabilities.
- Tracking of service costs and invoicing.
- On-going Customer Service Center, Service Desk enhancements and quality assurance efforts.
- Continuing service improvements.
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How Can You Help?
You can help manage costs for EFS by adopting the following practices:
- Ensure that EFS is not used for personal or other matters that do not pertain to official business needs.
- Report significant changes in business operations that may influence EFS.
- Report changes in service performance in a timely manner to allow for accurate and speedy diagnostics.
- Ensure that all EFS users are knowledgeable about the respective fax standards and procedures. Provide a designated agency contact and related contact information for BCCS to interface with when needed.
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Rates
|
Item
|
Unit of Measure
|
Debit Code |
Prior Rates |
07/01/2012 Rates |
| Enterprise Fax Service (User) |
Per User Per Month
(Includes initial 50 inbound and 50 outbound fax pages) |
0451 |
$5.00 |
$5.00 |
| Inbound Faxes |
Per Page Over 50 Pages |
0452 |
$0.02 |
$0.02 |
| Outbound Faxes |
Per Page Over 50 Pages |
0453 |
$0.08 |
$0.08 |
Enterprise Fax Service (July 2012)
FY2013 SSRF Rate Structure (PDF, 15KB)
* For more information on BCCS Service Rates please contact
Ted.Hasara@illinois.gov
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Service Order Information
To request a new EFS account or modify an existing account, a customer’s IT Coordinator must submit an Enterprise Service Request (ESR) and an IT Service Modification Addendum. If your organization doesn’t have an IT Coordinator registered with BCCS, BCCS Agency Relations CMS.BCCS.AgencyRelations@illinois.gov should be contacted for the proper registration forms.
If a fax line move or installation will be required, an agency’s respective Telecommunications Coordinator must submit a Telecommunications Service Request (TSR). A TSR requires a Telecommunications Coordinator’s signature. The TSR must indicate that it is being filed with respect to the EFS in order to provide the appropriate notifications that will join the telecommunications and IT requests for expedited service.
When requesting to move existing fax numbers and lines to EFS, please allow 30 to 60 days for the move.
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Need More Information?
Questions:
- Customer Service Center (CSC)
In Springfield: 217-524-4784
Other locations: 800-366-8768 (follow prompt selection)
- CSC Staff Directory
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