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Telecommunications Forms 

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  1. BCCS
 

Descriptions for Telecommunications Forms:

  • Accounts Receivable Credit Request Form (ARCRF) Top of Page
    To resolve problems concerning billing discrepancies, disallowed calls, credit adjustments, etc.; please complete the "Credit Adjustment Form." Attach all supportive documentation related to the claim and explain the error.

  • AT&T International Card Verification Center Form Top of Page
    This override service allows AT&T card holders to call specified countries from most telephones in the United States using their AT&T calling card. Users can call from country to country using World Connect Service. Intended for customers who make international calls to or from countries experiencing a high incidence of calling card fraud. AT&T has the right to refuse this service.

  • Cost Center (AU) Request Form Top of Page
    The cost center (AU) number is the 10-digit number used for aggregating an agency’s or division’s or business unit’s telecommunications charges. An agency needs to provide a cost center to the Division of Business Services before an order can be finalized or an invoice billed. The first three digits of a cost center are assigned by the Comptroller and represent the Comptroller’s Uniform Statewide Accounting System (CUSAS), or agency code. The final seven digits are assigned by the agency. Many agencies choose to designate these by division or type of service. The numbering system needs to be meaningful to the agencies, as it will be used for tracking orders, billing, and audit purposes. The cost center must be written on every TSR. It appears in the description on a voucher.
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  • BCCS Agency Registration Contact Information – (a/k/a) Telecommunications Coordinator Authorization Form Top of Page
    The BCCS Agency Registration Contact Information – (a/k/a) Telecommunications Coordinator Authorization Form gives an agency Director the ability to authorize one or more staff within the agency to serve as Telecommunications Coordinator. An Agency Telecommunications Coordinator serves as the official voice of the agency for all requests for telecommunications products and services. Through the authorization form, an agency director authorizes the Coordinator to expend agency funds for telecommunications products and services. The form also allows an Agency Director to identify other staff who should receive mailings, training schedules and updated information from the Division of Telecommunications.
     
  • P-Phone Key Sheets Top of Page
    This sheet will accompany all TSR orders requesting new P-Phones or changes to existing P-Phones. There is a separate key sheet for each P-Phone model, please be sure to use the correct form. When using key sheets to accompany a TSR, you only need to complete the Customer Information section unless other services are requested.
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  • Telecommunications Data/Intercity Service Request (TDR) Top of Page
    The TDR is completed to request data equipment and use of network facilities. This includes, but is not limited to:
    • Dedicated alarm circuits
    • Dial-up data circuit (with CMS provided modem)
    • Frame relay service
    • Full period circuits
    • Internet dial-up access service
    • Modems, DSU's/CSU's
    • Radio transmission circuits
    • Routers
    • Videoconferencing circuits
       
  • Telecommunications Service Request (TSR) Top of Page
    The TSR is completed for all voice orders, LAN installations, moves, changes, and fiber optics requests. This includes, but is not limited to:
    • Additional phone jacks
    • Answering machines
    • Assistive devices for the hearing impaired
    • Automated attendant applications
    • Cellular service/telephones
    • Centrex, business, or 800 service
    • Data dial-up circuit
    • Directory changes
    • EKS/PBX systems
    • Headsets
    • Internal & campus wiring (voice and data)
    • Security & alarm systems
    • Telephone/Telephone programming
    • Videoconferencing equipment
    • Voice mail
       
  • Telephone Calling Card Request Top of Page
    This form is completed to request a telephone credit card to be used by state employees whose duties require that they frequently make calls from locations other than their home office.
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  • Voice Over Internet Protocol (VOIP) Top of Page
    The VOIP form is completed for all VOIP orders, installations, moves and changes.
 
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