Centrex is a central office-based telecommunications system owned by an outside service provider. It typically provides an agency direct dial numbers per user and does not require on-site common control equipment such as an Electronic Key System (EKS) or Public Branch Exchange (PBX). Centrex allows for easy unification of multiple sites in a centralized area by providing a common abbreviated dialing plan that can be used to dial between any two telephones that are in Centrex. Centrex provides a basic feature set and is usually delivered via analog access lines with digital lines available for larger sites. It also includes access to local and long distance calling as well as voice messaging.
Centrex system allows incoming calls to be dialed direct without the assistance of an operator. Centrex equipment is located at the local telephone company's central office premises and every telephone served by the Centrex system is directly connected to the telephone company switching center. A Centrex system offers many different features for telephone users.
Centrex systems are available at various locations in the state. The most familiar Centrex systems are in Springfield (524, 557, 558, 782, 785, and 786) and Chicago (793, 814). Please contact your Communications System Specialist (CSS) for additional information on Centrex systems throughout the state.
The telecommunications services of the Bureau of Communications and Computer Services (BCCS) are available to all Illinois State agencies, boards, commissions, universities, Offices of the Illinois House and Senate, and Constitutional Officers.
Top of page
What is Included?
- Programming Standard programming on telephone lines includes a one-time programming charge to make the appropriate changes in the telephone switch. An additional fee is charged for programming to proprietary telephones (P-Phones) because of their complexity. Agencies can eliminate many charges by obtaining access to AT&T CentrexMate to enter their own programming changes. CMS staff provides CentrexMate training for authorized agency Telecommunications Coordinators.
Basic Feature Package
The Basic Centrex Feature Package is available on all new and existing lines. The basic feature package is available in primary Springfield (524, 557, 558, 782, 785, and 786) and Chicago (793 and 814) central offices. The package may also be available in other areas of the state where central office equipment permits. Unless otherwise specified, your telephone line will automatically be upgraded to the basic feature package when any programming is requested on the line.
The basic feature package includes the following:
- Call Forwarding Variable: Calls automatically forwarded to another number
- Consultation Hold: Put a call to another telephone
- Call Transfer: Transfer a call to another telephone
- Three-Way Calling: Add a third caller to an existing conference call
- Call Park: Call can be received at any telephone within the Centrex system using code
- Last Number Redial: Automatically dial last number called
- Speed Calling (Individual): Quickly access specific regularly-called numbers without having to dial the complete number
- Conference Call (6 Parties): Conference call with up to 5 other callers
- Ring Again (Auto Call Back): Allows a called busy line to call you back when free.
For information on Audio Conferencing options please click here.
Please click here for User Instructions [PDF, 37KB] related to Basic Features.
- Station Dial Conference Calling: (6 Participants- or less) "FREE" feature available on phones in Springfield, Collinsville, and Chicago/Franklin Centrex (773, 814, or 872 Area Codes.) For Station Dial Conference Calling Instructions [PDF, 24KB]
The host direct-dials to connect up to five land and/or cell phones. If calling and connecting to parties also on Centrex, there is absolutely no charge for any connections. If calling local exchanges outside Centrex or any long distance numbers, the host will pay only the applicable local calling rate and/or applicable long distance rate (approximately $0.03 per minute) for each participant.
Programmable features are available with a one-time programming charge per telephone or line, no monthly charge.
- Call Forwarding Don't Answer / Call Forwarding Busy (CFA / CFB): Call is forwarded if line is not answered after set number of rings or is busy
- Call Pickup: Call can be answered at any telephone within a pickup group with an abbreviated code rather than entering the complete extension
- Hunting: Call is routed among a group of lines in a designated order for up to 5 lines. Special provisions would be needed if more than 5 lines would be used
- Speed Calling:
- Group of 30 Numbers: Like the standard Speed Calling feature with the additional capability of programming up to 30 regularly-called numbers.
- Group of 50 Numbers: Like the standard Speed Calling feature with the additional capability of programming up to 50 regularly-called numbers.
- Group of 70 Numbers: Like the standard Speed Calling feature with the additional capability of programming up to 70 regularly-called numbers.
- Call Waiting / Cancel Call Waiting: User is notified by tone during an existing call that another call has been received and is on hold. Feature can be cancelled with designated code
- Denied Originating Service: No outgoing calls can be sent although incoming calls can be received
- Denied Terminating Service: No incoming calls can be received although outgoing calls can be sent
- Restricted Line: Designated types of outgoing calls are restricted (i.e., long distance, interstate, foreign, etc.)
- Directed Call Pickup (No Barge-In): Activation code sends calls to a designated line in customer group to be answered
- Directed Call Pickup (Barge-In): User dialing activation code can be included in call directed to and answered at a designated line in customer group
- Direct Connect: Direct connection of telephone from one station to another
- Call Forwarding Variable / Outside: Telephone calls can be automatically forwarded to a number outside the Centrex system.
- Extra Programmable Features
Extra programmable features are available for a one time programming charge per telephone or telephone line. All of the following features have a monthly charge associated with the feature.
- Caller Identification (Caller ID): Displays the number of the call being received. Catalog Code: SSCIX
- A Caller ID box may be purchased from BCCS. Catalog Code: EXID5
Please click here for User Instructions [PDF, 37KB] related to Programmable Features.
Requests for non-standard services should be directed to the Customer Service Center (CSC) at the number listed below.
Top of page
What Should You Expect?
Top of page
- Access to the State of Illinois Long Distance Network Service
- Lower installation costs and space savings
- Growth potential with accessibility to multiple locations
- Fewer system operators
- 4 or 5-digit dialing within Centrex and additional user features
- Maintenance performed by the telephone company
- Please contact your CSS for installation estimates and planning
- Installation by mutually agreed upon due dates
- Ordering tasks are performed during regular business hours, Monday through Friday, 8 a.m. to 5 p.m.
- CSC Communications Systems Specialists (CSS) are dedicated to providing price quotations and low-cost alternatives, clarifying order information, monitoring order status, and updating billing information. They also help with the analysis and development of the appropriate product and service mix to fulfill specific short and long term customer needs
- Integrated ordering, inventory, and billing in a shared database that's accessible to customer Telecom Coordinators to enable service order tracking, usage reporting and billing review. Customer Telecom Coordinators also receive automatic Service Bulletins announcing changes in equipment offerings, price, and procurement procedures.
- Automated agency billing - included in monthly call detail provided by CMS Business Services
- Detailed trouble tickets documenting repair/maintenance issues through to successful resolution
- Coordination of training in the efficient use of products and services
- Notification of manufacturer discontinued equipment
How Can You Help?
Top of page
- Routine review of billing for errors and underutilized service and equipment
- Consult agency's assigned Communications System Specialist (CSS) for suggested low-cost alternatives
- Routine review of added special features
- Provide a designated agency contact and related contact information for BCCS to interface with when needed
Centrex - At & T
||Unit of Measure
Allocation Code #05
|Intrastate Toll Calls (Contract Carrier)
Allocation Code #09
|Interstate Toll Calls (Contract Carrier)
Allocation Code #10
|Local Toll (IntraLATA Toll)
|Misc. Carrier Charges
||110% of Vendor Rates
|Analog Line Service
|Digital Line Service
||Unit of Measure
|New Install Charge
Centrex Rates (January 2013)*
For more information on Telecommunication Service rates, please contact the Customer Service Center (CSC)
Top of page
Service Order Information
Top of page
- CSC Service Intervals – Target Timelines [PDF, 29KB]
- Provide an authorization (i.e., billing) code for the purpose of billing the usage.
- The CSC offers a handbook for agency Telecommunications Coordinators
- To establish an account for service, the agency Telecommunications Coordinator must complete and submit a Telecommunications Service Request (TSR).
- The TSR must include an authorization (i.e., billing) code for the purpose of billing the usage.
- For additional questions or information on the ordering of telecommunications products and services, visit the BCCS web site.
- All telephones require User Instructions [PDF, 37KB] Class of Service (COS) code. If a more specialized COS is required, please contact your CSS to inquire if it is available.
- If you fail to indicate the desired COS on the Telecommunications Service Request, COS 26 in the 217, 815, 309, and 618 area codes and COS 3 in the 312, 630, 708, 773, 847 area codes will be assigned.
- All COS's block 900 and 976 access.
Need More Information?
Top of page
- Customer Service Center (CSC)
In Springfield: 217-524-4784
Other locations: 800-366-8768 (follow prompt selection)
- CSC Staff Directory
- Billing Questions:
- CRF Billing Help Desk: 217-524-9369
- CSC Communications System Specialists (CSS)