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Telephone / Voice Services
Service Description
Category:
Telecommunication Services
Please note that the following telephone models have been manufacturer discontinued effective January 25, 2013.
Meridian 9009
Replacement parts and services are no longer available nor is this model available for future installations. In the event of failure, this model will be replaced with Meridian 9216.
Meridian 5312
Replacement parts and services are no longer available nor is this model available for future installations. In the event of failure, this model will be replaced with Meridian 5316.
BCCS Telephone/Voice services help connect you to the outside world by providing you a dial tone. Centrex, Business Lines, Voice Messaging, long distance and enhanced 911 are just a few of the options available via BCCS Telephone/Voice services.
In addition to the number of services offered, BCCS also offers a full selection of telephones and accessory equipment. Customers can design an optimal telephone architecture choosing from a variety of analog and digital telephones as well as attendant consoles. Customers may also blend the right mix of accessories to complement the respective telephone equipment that they use.
Multiple vendors are under contract to provide equipment, service, maintenance, and repair.
BCCS telecommunications services are available to all state agencies, boards, commissions, universities, offices of the Illinois House and Senate, and Constitutional Officers.
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What is Included?
Standard Features
- Annual maintenance on covered equipment/service
- Local and long distance calling
- Analog devices (i.e., single-line, multi-line, conference, cordless, and line status indicator)
- Digital/IP-phone devices (i.e., Meridian speaker, display, and adjuncts)
- Attendant consoles (i.e., Centracom and Tone Commander)
- Norstar devices
Non-Standard Features
- Single and multiple-line answering machines (i.e., Panasonic KX-TM100 and Lucent 1782)
- Head and ear support systems (i.e., Plantronics H Series)
Requests for non-standard features should be directed to the Customer Service Center (CSC) at the number listed below.
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What Should You Expect?
- Please contact your CSS for installation estimates and planning
- Installation by mutually agreed upon due dates
- Ordering tasks are performed during regular business hours, Monday through Friday, 8 a.m. to 5 p.m.
- CSC Communications Systems Specialists (CSS) are dedicated to providing price quotations and low-cost alternatives, clarifying order information, monitoring order status, and updating billing information. They also help with the analysis and development of the appropriate product and service mix to fulfill specific short and long term customer needs
- Integrated ordering, inventory, and billing in a shared database that's accessible to customer Telecom Coordinators to enable service order tracking, usage reporting and billing review. Customer Telecom Coordinators also receive automatic Service Bulletins announcing changes in equipment offerings, price, and procurement procedures.
- Automated agency billing - included in monthly call detail provided by CMS Business Services
- Detailed trouble tickets documenting repair/maintenance issues through to successful resolution
- Coordination of training in the efficient use of products and services
- Notification of manufacturer discontinued equipment
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How Can You Help?
- Perform a routine review of billing for errors, underutilized service, special features and equipment
- Provide a designated agency contact and related contact information for BCCS to interface with when needed
- Perform an annual reconciliation to insure accurate assignment
- When reporting trouble please provide the following information:
- What is the telephone number in trouble?
- What is the name and telephone number of the person reporting trouble?
- Who is the site contact person and their telephone number?
- What is the type, color and location of the telephone?
- What is the trouble?
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Rates
Telephone & Voice Rates [PDF, 11KB]
Telephones & Equipment [PDF, 571KB]
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Service Order Information
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Need More Information?
- Questions:
- Customer Service Center (CSC)
In Springfield: 217-524-4784
Other locations: 800-366-8768 (follow prompt selection)
- CSC Staff Directory
- Billing Questions:
- CRF Billing Help Desk: 217-524-9369
- CSC Communications System Specialists (CSS)
Some examples are as follows:
- Clearing manual call forward
- Volume was turned down
- Telephone was not plugged in
- Spilled drinks on equipment
- Stolen equipment (time and materials)
- Customer's personal equipment
- Acts of Nature (lighting)
Please reference Telephone Quick Checks [PDF, 21KB]
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