Menu Options for Telecom and IT Support
800-366-8768 or 217-524-4784 in Springfield*
TTY Support Line - 866-277-5669
Telephone Menu
Option 1 - "For all computer related issues such as hardware, software, or email, press 1."
Sub Options
Password Resets
Sub-Option 1
HFS, MEDI or Digital Certificates
Sub-Option 3
Department of Corrections
Sub-Option 4
DES, FPR or Insurance
Sub-Option 5
EPA, DNR or Agriculture
Sub-Option 6
CMS & all other agencies, boards, commissions & universities
Sub-Option 7
Ethics training support
Sub-Option 8
Repeat menu options
Sub-Option 9
Option 2: "For help with the Illinois Century Network or to reach the Communications Management Center, press 2."
Option 3: "For videoconferencing services, press 3."
Option 4: "For all telecommunications repairs and support issues, press 4."
Sub-options:
IWIN Services
Sub-Option 1
Wireless: Cellular, Paging and Blackberry Repair and ESN Changes
Sub-Option 2
Data Circuits and other Data Communications
Sub-Option 3
Telephone Repairs (non-Wireless)
Sub-Option 4
Option 5: "To purchase telecommunications products or sign up for telecom services, press 5."
Sub-options:
IWIN Services
Sub-Option 1
Wireless: Cellular, Paging and Blackberries
Sub-Option 2
Data Circuits and other Data Technologies
Sub-Option 3
Telephone Repairs (non-Wireless)
Sub-Option 4
Video – New Service or to Change Existing Service
Sub-Option 5
Option 6: "To repeat this menu, press 6."