Troubleshoot common SharePoint issues 

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FAQ's

  1. I can not access a site, I get the message "Error: Access Denied"
  2. I cannot delete a site. I get the message "You can't delete a site that has subsites"
  3. I cannot delete myself as the owner of a site collection
  4. When I try to create a file or folder, I get a message that my file or folder name contains invalid characters
  5. When I try to create a file or folder, I get a message that my file or folder name is too long
  6. When I try to create a new list or library, I get a message that the specified name is already in use
  7. When I try to create a new site, I get a message that the site is already in use or already exists
  8. When I try to delete a file, I get a message that the file is currently checked out or locked for editing by another user
  9. When I try to upload a file, I get a message that the file has "exceeded the maximum length allowed"
  10. When I try to upload a file, I get a message that the file has been blocked by the server administrators
  • I can not access a site, I get the message "Error: Access Denied"

    Symptom

    When you try to access a site, you may see the following message:

    Error: Access Denied
    You are currently signed in as: [domain]\[login]

    Sign in as a different user
    Request access

    Resolution

    If you visit a SharePoint site and receive an access denied message then you should see a link to request access. Follow this link and supply the necessary information. An email will be sent directly to the site administrator who can provide the necessary access. If you don't see this link, then the site administrator has not configured access requests for the site. If you know who the site administrator is, you should contact them directly and request access. If you don't know who the site administrator is then contact the service desk for assistance.
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  • I cannot delete a site. I get the message "You can't delete a site that has subsites"

    Symptom

    When you try to delete a site, you may see the following message:
     
    Error deleting Web site "/sitename/subsitename". You can't delete a site that has subsites.

    Resolution

    To delete a site, you must first delete any subsites that exist below it.
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  • I cannot delete myself as the owner of a site collection

    Symptom

    When you try to delete the owners of a Web site collection, you may see one of the following messages:
    • You cannot delete the owners of a Web site collection.
    • You cannot remove the owners from the list of Web site collection administrators.

    Resolution

    You cannot remove your own account from the Site Collection Administrators group. Contact another site collection administrator or the server administrator and request that your name be removed from the Site Collection Administrators group.
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  • When I try to create a file or folder, I get a message that my file or folder name contains invalid characters

    Symptom

    When you try to create a new file or folder, you may see the following message:
     
    The file or folder name "File/Folder Name" contains invalid characters. Please use a different name. Invalid characters include the following: # % & * : < > ? / \ { | } .

    Resolution

    Certain characters are prohibited from use in file and folder names in Windows SharePoint Services 3.0. Type a name for the file or folder that does not contain any of the invalid characters.
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  • When I try to create a file or folder, I get a message that my file or folder name is too long

    Symptom

    When you try to create a new file or folder, you may see the following message:
     
    The specified file or folder name is too long. The URL path for all files and folders must be 260 characters or less (and no more than 128 characters for any single file or folder name in the URL). Please type a shorter file or folder name.

    Resolution

    File and folder names cannot be longer than 128 characters. Additionally, the complete URL to the file cannot be longer than 260 characters. Click the Back button in your browser, and then type a new name.
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  • When I try to create a new list or library, I get a message that the specified name is already in use

    Symptom

    When you try to create a new list or library, you may see the following message:
     
    The specified name is already in use. A list, survey, discussion board, or document library cannot have the same name as another list, survey, discussion board, or document library in this Web site. Use your browser's button, and type a new name.

    Resolution

    You cannot create a new list or library that has the same name as an existing list or library. Either type a different name for the new list or library, or delete the old list or library before you create the new one.
     
     Note   If you receive this message but you are unable to locate the existing list or library with the same name, you may not have sufficient permission to view the list or library. Contact your administrator for assistance.
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  • When I try to create a new site, I get a message that the site is already in use or already exists

    Symptom

    When you try to create a new site collection, you may see the following message:
     
    Another site already exists at http://sitename/sites/subsitename. Delete this site before attempting to create a new site with the same URL, choose a new URL, or create a new inclusion at the path you originally specified.

    When you try to create a new subsite, you may see the following message:

    The Web site address /sites/subsitename/subsubsitename is already in use.

    Resolution

    The URL of the Web site that you are trying to create already exists in the same site location. Click the Back button in your browser, and then type a different URL for your site.
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  • When I try to delete a file, I get a message that the file is currently checked out or locked for editing by another user

    Symptom

    When you try to delete a file, you may see the following message:
     
    The file is currently checked out or locked for editing by another user.

    Resolution

    You cannot delete a file that is currently checked out by another user. Contact the user who has the file checked out and ask him or her to check in the file, or contact the site owner for assistance.
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  • When I try to upload a file, I get a message that the file has "exceeded the maximum length allowed"

    Symptom

    When you try to upload a file, you may see the following message:
     
    The form submission cannot be processed because it exceeded the maximum length allowed by the Web administrator. Please resubmit the form with less data.

    Resolution

    The default maximum file size for a file that is being uploaded to Windows SharePoint Services 3.0 is 50 megabytes (MB). Server administrators can increase or decrease the file size, as needed. Contact your server administrator to submit an ESR requesting that the upload file size be increased.
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  • When I try to upload a file, I get a message that the file has been blocked by the server administrators

    Symptom

    When you try to upload a file, you may see the following message:
     
    The file you are attempting to save or retrieve has been blocked from this Web site by the server administrators.

    Resolution

    By default, Windows SharePoint Services 3.0 prevents certain file types from being uploaded to the server. Server administrators can add or remove file types from this list, as needed. Contact your server administrator to submit an ESR request that the file type be unblocked.
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