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Financial Credit Charge Information 

 

Financial Credit Complainant Information Sheet (CIS)

This form is available in "PDF" format.  Viewing "PDF" files requires Acrobat Reader.

For a free download of Acrobat Reader, click here.

Please fax OR mail the signed form, but DO NOT do BOTH.


FINANCIAL CREDIT

All financial institutions doing business in Illinois are prohibited from discriminating in the granting of commercial or personal loans, and credit cards.  The Illinois Department of Human Rights can investigate charges of Financial Credit discrimination filed against any bank, credit union, insurance company, mortgage banking company or savings and loan association.

PROHIBITED FINANCIAL ACTIVITIES

It is against the law for financial institutions to discriminate by:

  • Denying or modifying services normally offered.
  • Denying or varying the terms of a loan, where:
  • A parcel of real estate offered as security is located in a specific geographical area;
  • The institution does not consider all of the rgular and dependable income of each
        person who would be liable for repayment of the loan;
  • Lending standards are used that have no economic basis.
  • Refusing to issue a credit card despite a proper application.

TYPES OF DISCRIMINATION COVERED

Race
Color
Religion
National Origin
Ancestry
Age

  (40 and over)
Sex

Marital Status
Order of Protection Status
Physical and Mental Disability
Military Status
Sexual Orientation

  (including gender-related identity)
Unfavorable Military Discharge

WHAT THE DEPARTMENT CANNOT DO

The Department cannot investigate Financial Credit charges:

  • Based on political affiliations, personality conflicts, etc.
  • Against the federal government.

TO FILE A CHARGE

Submit a completed Financial Credit Complainant Information Sheet (CIS) either in person or by mail.  If your allegations are covered under the Illinois Human Rights Act, a charge will be drafter for your signature.  A charge of Financial Credit discrimination must be filed within 180 days of the alleged discrimination.

NOTE:Allegations of discrimination related to a mortgage are covered by Fair Housing and must be filed within one year of the date of the alleged discrimination.  Please see the Fair Housing section of our website to obtain a Fair Housing Complainant Information Sheet (CIS) and additional information.


CONTACT INFORMATION

  • You may also contact our offices directly:

CHICAGO OFFICE

SPRINGFIELD OFFICE

MARION OFFICE

100 W. Randolph Street
10th Floor
Intake Unit
Chicago, IL  60601
(312) 814-6200
(866) 740-3953 (TTY)
(312) 814-1436 (FAX)
(Administration)
(312) 814-6251 (FAX)
(Charge Processing)

222 South College
Room 101-A
Intake Unit
Springfield, IL  62704
(217) 785-5100
(866) 740-3953 (TTY)
(217) 785-5106 (FAX)
 
 
 

2309 West Main Street
Suite 112
Intake Unit
Marion, IL  62959
(618) 993-7463
(866) 740-3953 (TTY)
(217) 785-5106 (FAX)
 
 
 


The Department's brochure for Financial Credit is available as a downloadable pdf on the Publications page.

 

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