The Office of Constituent Services serves as a bridge between the Illinois Department of Corrections and the community at large by providing information to address legitimate concerns regarding conditions of confinement and the distribution of timely information. The office serves to build community relationships and enhance public awareness, while promoting positive change. The office supports the department’s interaction with the public by improving its communication with inmate families, advocacy groups and other concerned citizens; monitors orientation programs for inmates’ immediate family members; provides timely and reliable information as permitted by law regarding individual offenders and department activities and outcomes; tours prison facilities and interacts with the offender population.
The office also serves as a spokesperson for the agency to ensure the basic rights of committed persons; provides information regarding the department’s vision and mission and current policies, procedures and programs; solicits the public’s input and facilitates communication within the department and with other groups as appropriate; meets with community leaders and attends public meetings to discuss issues and concerns; and speaks for the department in resolving problems to effectively restore community confidence in the agency.
In addition, the office collects, analyzes and reports data to executive staff regarding issues and resolutions of legitimate concerns made by the family or friends of inmates, and the general public; identifies the location within the agency where the concerns and issues first appear by analyzing data, spotting trends and improving practices.
What is the role of the Constituent Services Office?
The department's Constituent Services Office provides an avenue for the general public to obtain information and express concerns on issues relative to the department. Complaints and inquires may be submitted in the form of a letter, calling the office at 217.558.2200, extension 2069, or completing the form on the Contact Us page. Keep in mind that this office handles a large volume of work on a daily basis and staff is multi-tasked with responding to a large volume of electronic messages, letters, and telephone calls. Staff makes every effort to address each question or complaint in a timely and efficient manner.
When should I contact the Office of Constituent Services?
You may contact us if you have a general inquiry or feel you have a legitimate concern. If your complaint pertains to the care, custody and supervision of an inmate (i.e. harassment, threats), you should contact the warden at the facility where the inmate is housed in an attempt to bring about a resolution. Complaints regarding offenders on community supervision should be directed to the parole supervisor for the area of supervision. Complaints alleging physical abuse of inmates and conduct unbecoming by staff should be directed to the Office of Investigations and Intelligence for appropriate handling. Upon exhausting all efforts at the local level and you feel that your concerns were not appropriately addressed, we will be more than happy to further assist you. Our goal is to do the right thing, the right way, for the right reasons, and right the first time. Please be mindful that this office serves as a conduit and will not circumvent departmental policies and procedures.
How to Contact Constituent Services
Illinois Department of Corrections
Office of Constituent Services
1301 Concordia Court
P.O. Box 19277
Springfield, IL 62794-9277
Phone: 217.558.2200, extension 2069
Email: Complete the form on the Contact Us page.