Rapid Results Initiatives
The Department of Corrections (DOC) Rapid Results team launched more than 50 initiatives aimed at improving employee work processes and delivering essential services with less waste.
Online License Renewal System
The Illinois Liquor Control Commission implemented a new electronic system to allow applicants to renew their licenses online.
Improving IDES Services for Taxpayers
The Illinois Department of Employment Security (IDES), along with the Illinois Department of Revenue (IDOR), initiated a project which provides a single portal for state employment taxes.
Removing Barriers to Employment Re-entry for Ex-Offenders
IDFPR and IDOC are aiding recidivism rates by streamlining the professional licensing process for men and women who are being released from prison.
Attacking waste in Dollars to Effect Change that Makes Sense
Central Management Services has created the Office of Rapid Results to lessen ineffectual processes and systems throughout Illinois State government.
Providing Benefits to Taxpayers
The Illinois Department of Revenue enacted rules allowing for taxpayers to apply overpayments reported on amended returns towards obligations for subsequent tax years rather than having to claim refunds for the overpayment.
Delivering Online Transaction Capabilities for Transportation Businesses
To provide efficiencies in accordance with the federally mandated Unified Carrier Registration requirements, the Illinois Commerce Commission (ICC) is providing online services to transportation businesses.
Playing to Win for Illinois
The Gaming Board has implemented an aggressive roll-out of video gaming throughout Illinois to increase revenues.
Serving 106,000 of Illinois’ Security and Pharmacy Technician Licensees with Online Application Services
As a part of ongoing efforts to improve licensure processing times, applicants seeking to apply for their Permanent Employee Registration Card (PERC) to work in the security field or Pharmacy Technician license will now have the ability to apply online.
Online Licenses for Plumbers
Assessing the need to more efficiently and effectively process licensure annual renewals for Illinois’s 14,000+ licensed plumbing professionals, the Illinois Department of Public Health (IDPH) significantly improved the rate of online renewals, saving on
Customer Service with a Smile
To combat poor efficiency at the IDPH’s Division of Vital Records in receiving birth, death, marriage, or divorce documents, the IDPH instituted a same day service for walk in customers
Providing Timely Services to Those in Need
The Department of Human Services is improving its internal external processes to better prioritize the needs of their clients.
Providing Quality Customer Service for Pharmacists Through A Pharmacy Citation System Program
IDFPR has transitioned to a Pharmacy Citation System Program for minor disciplinary infractions.
Reducing the Backlog of Legal Case Referrals
The Illinois Liquor Control Commission (ILCC) has reduced case backlogs and streamlined the processes for referring potential citation cases.
Improving Supplier Diversity within Illinois Public Utilities
Realizing the disparities in diversity among suppliers to Illinois public utilities, the Illinois Commerce Commission (ICC) is providing training services in coordination with the five largest Illinois public utilities to ensure procurement opportunities
Innovation Improves Customer Service
IDHS adopted a computer template response system to incoming electronic email inquiries and comments to provide faster service with real-time information.
Creating Programming to Cross Train Additional Public School Inspectors
The Office of the Illinois State Fire Marshal is cross-training local fire departments on how to inspect local public schools.
Streamlining Procedures for Small Types of Boilers
The Illinois Pollution Control Board is easing the burden on those who need small boiler permits.
Providing Technology Training for An Educated Workforce
Through a partnership with the Internet of Things (IoT) Talent Consortium, the Illinois Department of Innovation & Technology (DoIT) is fostering training in emerging technology fields.
Reducing Recidivism Through Illinois ID Cards
To reduce the recidivism rates for Illinois juveniles being released from Illinois Youth Centers, IDJJ has worked to eliminate some of the barriers that youth face when obtaining an Illinois ID card from the Secretary of State.
Reducing Staff Travel and Administrative Hearing Costs Through Video Conferencing
Through videoconferencing of administrative hearings, the Illinois Pollution Control Board is reducing costs in travel and hearing costs.
IDFPR is Banking Successes through National Mortgage Licensing System
The Division of Financial Institutions is now utilizing the National Mortgage Licensing System (NMLS) to provide efficiencies in managing certain licenses.
Prioritizing Significance versus Unnecessary Oversight for State-Owned Property
Central Management Services (CMS) executed a policy negating requirement of all state-owned property to have a tag.
Mobile Technology to Educate and Preserve History
The Illinois Historic Preservation Agency has created a mobile application to highlight State Historic Sites.