Providing Quality Customer Service for Pharmacists Through A Pharmacy Citation System Program

The Illinois Department of Financial and Professional Regulation (IDFPR) has transitioned to a Pharmacy Citation System Program for minor disciplinary infractions. The program removes minor pharmacy violations from the Department’s formal disciplinary process, saving time and resources for both licensed pharmacists and IDFPR staff. During its six-month pilot phase, the program issued 86 tickets, resulting in $23,000 in fines.

The program helps to reduce regulatory burdens without compromise to patient care. This streamlined approach also affords investigators increased time in the field on more substantive matters that pose a greater risk to the health, safety and welfare of the public.

Under the new initiative, non-disciplinary citations are issued for minor pharmacy infractions, such as failure to display current licenses in conspicuous locations or for food and/or beverage found in undesignated areas. Historically, minor pharmacy violations such as these triggered complete formal disciplinary processes, which were deemed burdensome for both licensees and IDFPR, and diverted attention and resources from more significant matters of public safety. IDFPR is one of the first regulatory agencies in the United States to implement a pilot program for minor disciplinary infractions.