Providing Timely Services to Those in Need

Reducing Overdue PUNS cases: Between May of 2015 and July of 2016, the Illinois Department of Human Services (IDHS) reduced overdue Prioritization of Urgency of Need for Services (PUNS) cases by over 90%. Specifically, the Division of Developmentally Disabled (DDD) worked with Independent Service Coordination (ISC) agencies to reduce the backlog of PUNS cases from over 10,000 to just 757. Not only have these efforts addressed needs of some of the most vulnerable individuals in Illinois, but they have also led to improved maintenance and regular updating of the PUNS case list. Maintaining an up-to-date PUNS list with current information provides a more accurate reflection of the State’s service needs and also ensures efficiencies for selecting individuals for services.

Lowering the Number of Home Services Program Redeterminations: Since November of 2016, IDHS has reduced the number of overdue Home Services Program (HSP) redeterminations by 35%, which in turn has allowed customers to receive the most appropriate service plans for their needs. Redeterminations result in increased or decreased time allocated for a particular type of in-home care and support (such as cleaning, laundry, and meal preparation) depending on the customer’s current circumstances.

Statewide Housing Network: In June of 2015, IDHS, along with IHDA and other agency partners, launched an online Pre-Screening, Assessment, Intake and Referral (PAIR) supportive housing waiting list module within the existing statewide housing locator ( Previously, accessing supportive housing resources was a challenging paper and pen method. This case worker only PAIR module allows access to supportive housing resources: Statewide Referral Network and Section 811 Project-based Rental Assistance. Between June 2015 and April 2017, the new PAIR process has provided access to Statewide Referral Network units for 304 people with disabilities or experiencing or at risk of homelessness and 21 Section 811 units for Williams, Ligas, Colbert and Money Follows the Person participants.