Reducing the Backlog of Legal Case Referrals

Addressing the need to empower businesses and individuals, the Illinois Liquor Control Commission (ILCC) has streamlined the process for final legal determinations. Referred cases are generally resolved earlier through a revised 4-step process compared to the previous 14 steps. This has led to a 70% reduction in the number of cases requiring review from the Legal Department and a reduction of staff resources from an average of 45 to 5 hours.