In 2013, the Illinois Act on Aging authorized the Ombudsman Program to provide advocacy services outside of the long-term care setting. In 2014, the Home Care Ombudsman Program began providing advocacy and assistance to older persons and persons with disabilities who live in the community.
How the Home Care Ombudsman Program Works
Home Care Ombudsmen are located throughout the state of Illinois and work to protect the rights of older persons and adults with disabilities living in the community who:
- are enrolled in the
Medicare Medicaid Alignment Initiative (MMAI) and receive services from a managed care organization (MCO); or
- receive services from one of the following Home and Community Based Services (HCBS) Waiver Programs:
A Home Care Ombudsman can help you by answering questions you may have about the services you receive. A Home Care Ombudsman may also help you:
- if you have received a denial or termination letter for in-home services,
- if you are not happy with the services you are getting from your MCO or HCBS Waiver Program, and/or
- if you cannot get in touch with your MCO care coordinator or HCBS Waiver Program care coordinator.
Contacting a Home Care Ombudsman
If you would like to speak to a Home Care Ombudsman, you can call the Illinois Department on Aging Senior Helpline at 1-800-252-8966 or 1-888-206-1327 (TTY). Please press 4, "other services", and ask for a Home Care Ombudsman or email us at
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Publications Related to or About the LTC Ombudsman Program Expansion
Return to the Long-Term Care Ombudsman Program page