Utility Links





  • The Aging Network
  • Assistance in Your Home and Community
  • Family Caregiver Support
    • Grandparents Raising Grandchildren – Relatives Raising Children
  • Elder Rights
    • Adult Protective Services Program – Abuse Prevention in your Neighborhood
    • Illinois Long-Term Care Ombudsman Program – Abuse Prevention within a Nursing Facility
    • Legal Assistance
  • Housing Options
  • Prescription Drug Assistance
  • Volunteer and Intergenerational Programs

The online publications are in a PDF format, which requires Adobe Acrobat Reader to view. To receive publications not currently online, contact the Senior HelpLine.

Elder Rights

Preventing Abuse in your Neighborhood:
See also: Adult Protective Services Program 

Long-Term Care Ombudsman Program

Preventing Abuse in Nursing Homes:
See also: Illinois Long-Term Ombudsman Program

  • You Have Rights! - English (11" x 17" poster, 2017 - 1.47 MB) lists your rights as a resident of a long-term care facility and who to call with questions or complaints.
  • You Have Rights!En Español  (11" x 17" poster, 2017 - 1.51 MB)
  • You Have Rights! - English (11" x 17" poster, 2017 - 1.47 MB) lists your rights as a resident of an assisted living facility and who to call with questions or complaints.
  • You Have Rights! - En Español  (11" x 17" poster, 2017 - 1.37 MB)


Long-Term Care Ombudsman Program Annual Report, FY 2015 (8.5" x 11," 617 KB); Demographics, FY 2015 (11" x 17", 240 KB) provides information on services, principles and structure of this program, as well as a summary of challenges and accomplishments in efforts to protect the rights of older adults residing in long-term and intermediate care facilities.


Legal Services

See also: Legal Services 
  • Advance Directives (forms) resulted from an Illinois law which enables an individual to authorize another person to handle personal and business affairs in the event he or she is unable to, due to absence, illness or disability, and/or, under a separate procedure, to make health care decisions. Advance Directives include:
    • Power of Attorney for Property (2015, 175 KB), a document that allows a person to delegate to another person the power to make decisions regarding assets, finances, bank accounts, and other types of property, including real estate.
    • Power of Attorney for Health Care (2016, 65 KB), a document that allows a person to delegate to another person the power to make decisions regarding health care matters if the individual becomes unable to do so.
    • Living Will (2016, 34.5 KB), a document that allows Illinois adults to legally authorize, in advance, withholding of life-sustaining procedures should they become terminally ill or injured. The living will is prepared while the individual is able to make independent decisions, thereby removing a heavy burden from family and other loved ones.
These Advance Directive forms and instructions are provided free of charge by the Illinois Department on Aging. Contact the Senior HelpLine.
*Illinois Guardianship and Advocacy Commission also provides Advanced Directive Forms.

Prescription Drug Assistance

  • Help with Your Medication (brochure and form, 2003 - 83 KB) helps those who use prescription and over-the-counter medications avoid problems from drug interactions. Readers are encouraged to talk with their physicians and pharmacists about all medications they are taking.

  • The Personal Medications Record is incorporated into the brochure and is designed to encourage older adults to maintain a list of all medications (prescriptions and over–the–counter) and other substances, including alcohol, that they use for health care or as personal choice. The list allows physicians and pharmacists to better treat and help older patients/customers.

Housing Options

  • Housing Options for Older Adults (brochure, 2014, 11 x 17 - 291 KB) outlines numerous choices people have when planning how and where they wish to reside as they get older. Various community–based options, from remaining in one’s own home to sharing a residence with other people to retirement facilities, are described.

  • The Reverse Mortgage...what you need to know (brochure, 2013 - 350 KB) answers basic questions homeowners might ask about reverse mortgages. This special loan guarantees monthly cash advances or occasional lump sum payments that don’t require re–payment until the homeowner dies, moves or sells the home.

Volunteer & Intergenerational Programs

  • Illinois Volunteer Money Management Program (brochure, 2016 - 317 KB) describes how volunteers provide protective service for limited income seniors who need help managing their finances. The program is sponsored by the Department.

  • Become a Long-Term Care Volunteer Ombudsman (brochure, 2017 - 234.5 KB) Volunteers are needed to work with nursing home residents, families, community groups and nursing home staff to resolve problems and ensure quality of life for all people in long term care facilities.