Senior HelpLine

We are here to . . .

Help you locate services in your community,
Evaluate your needs and answer questions,
Link you to local care coordination services, and
Provide information, assistance and literature.

Senior HelpLine: 1-800-252-8966, 1-888-206-1327 (TTY)

In addition to local information and assistance sites, the Senior HelpLine provides information on programs and services and links persons 60 years of age and older and their caregivers to local services.

Professional staff briefly assess needs, send literature and write referrals for a range of services such as care coordination services, the Long-Term Care Ombudsman program, legal services, transportation, employment and nutrition services.

Senior HelpLine staff also provide abuse intake and accept appeals and service inquiries from the Community Care Program clients.

When You Call . . .

It is helpful to have...

  • the client's name,

  • age,

  • address,

  • present services received, and

  • daytime telephone numbers.

Report Abuse

To report suspected abuse, financial exploitation or neglect of a person 60 or older or an adult with disabilities age 18-59; call the statewide, 24-hour Adult Protective Services Hotline: 1-866-800-1409.

You may also call your local Adult Protective Services Provider Agency. A list is available in the Directory of Agencies and Organizations Serving Seniors.

For more information, see Adult Protective Services.

Senior HelpLine

Monday - Friday, 8:30 a.m. - 5:00 p.m. CST
Toll-free: 1-800-252-8966, 1-888-206-1327 (TTY)
Phone: 217-524-6911
FAX: 217-524-6968

One Natural Resources Way, Suite 100
Springfield, IL 62702-1271

To get information in another state, link to National Information and Assistance Sites.