Breadcrumb

Contact Info for SHIP Partners

  • Centers for Medicare & Medicaid Services

    800/633-4227 (800-MEDICARE)
    www.medicare.gov
    CMS is the federal agency that administers the Medicare program. 1-800-MEDICARE staff answer general questions on Medicare.

  • National Government Services

    Medicare Part A and Part B Medicare Administrative
    Contractor (MAC)
    800/633-4227 (800-MEDICARE)
    www.ngsmedicare.com
    For questions or problems with Medicare Part A or Medicare Part B claims or appeals.

  • CGS Administrators, LLC

    Durable Medical Equipment (DME) Medicare Administrative
    Contractor (MAC)
    866/270-4909 
    www.cgsmedicare.com
    For questions or problems with Medicare Part B Durable Medical Equipment (DME) claims or appeals.

  • Senior Health Insurance Program

    800/252-8966; 1/888-206-1327 (TTY)
    www.illinois.gov/aging/SHIP
    Provides free, confidential and objective insurance counseling to people on Medicare and their families regarding Medicare, Medicare supplement insurance, Medicare+Choice products and long term care insurance.

  • LIVANTA

    Beneficiary & Family Centered Care Quality Improvement Organization (BFCC-QIO)
    888/534-9900; 833/868-4059 (Fax)
    www.livantaqio.com/en/states/illinois 
    Provides information and assistance to providers, patients and families regarding beneficiary complaints, discharge appeals and immediate advocacy.

  • Illinois Department on Aging

    www.illinois.gov/aging
    For information on transportation needs, household and personal care needs as well as other services to seniors and caregivers.