View up to date information on how Illinois is handling the Coronavirus Disease 2019 (COVID-19) from the
State of Illinois Coronavirus Response Site
SENIOR HELPLINE1-800-252-89661-888-206-1327 (TTY)
www.medicare.gov CMS is the federal agency that administers the Medicare program. 1-800-MEDICARE staff answer general questions on Medicare.
Medicare Part A and Part B Medicare Administrative
Contractor (MAC)800/633-4227 (800-MEDICARE)
www.ngsmedicare.com For questions or problems with Medicare Part A or Medicare Part B claims or appeals.
Durable Medical Equipment (DME) Medicare Administrative Contractor (MAC)866/270-4909 www.cgsmedicare.com For questions or problems with Medicare Part B Durable Medical Equipment (DME) claims or appeals.
www.illinois.gov/aging/SHIP Provides free, confidential and objective insurance counseling to people on Medicare and their families regarding Medicare, Medicare supplement insurance, Medicare+Choice products and long term care insurance.
Beneficiary & Family Centered Care Quality Improvement Organization (BFCC-QIO)888/534-9900; 833/868-4059 (Fax)
www.livantaqio.com/en/states/illinois Provides information and assistance to providers, patients and families regarding beneficiary complaints, discharge appeals and immediate advocacy.
www.illinois.gov/aging For information on transportation needs, household and personal care needs as well as other services to seniors and caregivers.