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Are multiple users affected?
Are multiple users affected?
Can you browse to https://www.illinois.gov?
Can you browse to https://www.illinois.gov?
Can you browse to http://www.google.com?
Can you browse to http://www.google.com?
Re-occuring problem?Is the problem being reported a re-occurring problem?
Re-occuring problem?
Recent service requests?Have there been any recent service requests which may have caused the problem?
Recent service requests?
Customer abuse?Is the problem being reported caused by customer abuse?
Customer abuse?
Can the circuit be interrupted for testing?
Can the circuit be interrupted for testing?
New User Instructions?Does the tutorial instructions need to be prompted for a new user configuration?
New User Instructions?

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