CVS/caremark is the prescription benefit manager (PBM) for Local members. This change in vendor only affects members enrolled in the Local Care Health Plan (Aetna), Local Consumer-Driven Health Plan, HealthLink OAP and Coventry OAP.
Note: HMO Illinois, BlueAdvantage HMO, Coventry HMO and Health Alliance HMO each have their own PBM and are not impacted by this change.
CVS/caremark has a very extensive network
of over 68,000 participating pharmacies that includes most of the large pharmacy chains, including but not limited to, Walgreens, Wal-Mart, Target, CVS, etc. The network also includes roughly 26,000 independent pharmacies across the country.
The Customer Care phone number for CVS/caremark is 877-232-8128. Customer service representatives will be available to answer your calls 24 hours a day, including Saturday and Sunday.
Members should log in and register on the CVS/caremark website caremark.com