State Employees Group Insurance Program


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(toll-free) 844-251-1777 or 844-251-1778 (TDD/TTY)
with questions on how to enroll, or about navigating MyBenefits.illinois.gov.
Representatives are available Monday - Friday, 8 AM - 6 PM CT.

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Tornado Recovery and Assistance Information 

We are saddened and devastated by the news of the tornados and severe weather that hit the Midwest this past weekend. Our hearts are with the victims, their loved ones and all those affected by this tragic event. 

A crisis or traumatic event can trigger overwhelming emotional responses.  People are affected in their hearts and minds which can undermine healthy communities and social relationships at home and at work. 

Many of our insurance carriers have set up Crisis Support lines to assist members and their dependents through this time.  If you or a loved one are in need of assistance, or if you would like to help those in need, please reach out to one of the following helplines: 

ComPysch Employee Assistance Program

  • Recovery and assistance information, including ways you can help those touched by this tragic event along with assistance programs, shelters, road and airport closure, and power outage assistance is available here.
  • The Employee Assistance Program is also available to provide emotional support during this time.  Assistance is available at guidanceresources.com (Member Web ID Code: 
    StateofIllinois) or you may call 833-955-3400 or TTY 800-697-0353.  
  • AFSCME Council 31 employees can contact the Personal Support Program at 800-647-8776.

Aetna Members: 

  • In-the-moment phone support is available to help callers cope with the emotional impact of the event.  
  • Informational brochures about dealing with a crisis [use the "Coping with different types of crises" dropdown at the bottom of the list].
  • Crisis support website which includes support services in the local area [Click the link to "Current national events" for the most current listing of resources, if available.]. 
  • Individuals can also contact Aetna Resources For Living at 833-327-AETNA (833-327-2386).

Health Alliance Members:  

  • Contact 800-851-3379 for assistance.

UnitedHealth Care MAPD Members: 

  • Access to Care: Members who may have been displaced from their homes or whose network or medical facility is inaccessible can access care anywhere, as needed and it will be covered at their in-network benefit level. 
  • Prescription Medications: Members who need help obtaining early prescription refills can call Customer Care at the number located on the back of their medical ID cards. For mail-order delivery service to affected areas or any other questions related to their prescriptions, members can contact the pharmacy number on the back of their ID card and discuss their situation for assistance, obtaining a local supply, if necessary, and more.
  • For Additional Assistance: Members can call the Customer Care number on the back of their medical ID card, if they need additional assistance. If they have misplaced their medical ID card, they can call 888-223-1092 , 8 a.m. – 8 p.m. (in the local time zone), Monday through Friday, or visit https://www.uhcretiree.com/soi  to request a new ID card and print a temporary ID card to use while waiting for their new ID card to arrive. 
  • In addition, Optum is offering a free emotional-support help line to affected individuals. The toll-free number is 866-342-6892. This line will be open 24 hours a day, seven days a week, for as long as necessary. The service is free of charge and open to anyone. Callers may also receive referrals to community resources.  Along with the toll-free help line, emotional-support resources and information are available online at www.liveandworkwell.com.

LifeWorks:

  • A Crisis Support Line is available for anyone in need of emotional support in relation to these events. The Crisis Support Line is open 24/7 and can be reached at 877-757-7587. By calling, individuals will receive professional emotional support and/or referral to community resources. This resource is available to anyone and everyone at no cost. 
  • You may also visit their website workhealthlife.com which features additional information and tips on coping with traumatic events.



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