Plan Administrator Directory

​​​​​Only general plan questions should be directed to the CMS Group Insurance Division or to your Health Plan Representative. Direct all specific claim inquiries to the plan administrators.​

State Employee Group Insurance Plan (SEGIP) Administrator Contacts​

​​​​Purpose Administrator Name and Address​ Phone​ Website​
​Enrollment Customer Service​MyBenefits
134 N. LaSalle Street
Suite 2200
Chicago, IL 60602
​844-251-1777
844-251-1778 (TDD/TTY)
MyBenefits.illinois.gov​
​​​​​​​Health Plan​Aetna HMO
(Group #285654)

Aetna OAP
(Group #285650)

Consumer Driven Health Plan (CDHP) - Aetna PPO (Group Number 285658)
​Quality Care Health Plan (QCHP) - Aetna PPO
(Group number 285658)



Address for all Aetna Plans:
PO Box 981106
El Paso, TX 79998-1106
​855-339-9731
800-628-3323 (TDD/TTY)
Fax: 859-455-8650
Attn: Claims
​​aetnastateofillinois.com
​BlueAdvantage HMO
(Group #B06800)
HMO Illinois (Group #H06800)
PO Box 805107
Chicago, IL 60680-4112
​800-868-9520
866-876-2194 (TDD/TTY)
bcbsil.com/stateofillinois​
Blue Cross Blue Shield OAP (Group Number 263995)
(effective 07/01/2021)​
PO Box 805107
Chicago, IL 60680-4112

855-810-6537​
bcbsil.com/stateofillinois
​Health Alliance Medical Plans
(Group #000010)
3310 Fields South Drive Champaign, IL 61822
​800-851-3379
800-526-0844 (TDD/TTY)
​healthalliance.org/stateofillinois
​HealthLink OAP
(Group #160000)
PO Box 411580
St. Louis, MO 63134
​​800-624-2356
877-232-8388 (TDD/TTY)
healthlink.com/soi/learn-more
​HMO Illinois
(Group #H06800)
PO Box 805107
Chicago, IL 60680-4112​
​​800-868-9520
866-876-2194 (TDD/TTY)
​​bcbsil.com/stateofillinois
Prescription Drug Plan​CVS Caremark®
(for QCHP, CDHP, or OAP Plans)
Group numbers:
(QCHP 1400SD3)
(CDHP 1400SD9)
(Aetna OAP 1400SCH)
(HealthLink OAP 1400SCF)
Paper Claims: CVS Caremark®
PO Box 52136
Phoenix, AZ 85072-2136
Mail order Rx: CVS Caremark®
PO Box 94467
Palatine, IL 60094-4467
​877-232-8128
800-231-4403 (TDD/TTY)
​caremark.com
​Vision Plan​EyeMed Out-of-Network Claims
PO Box 8504
Mason, OH 45040-7111
​866-723-0512
TTY users, call 711
​eyemedvisioncare.com/stil
Dental Plan​Delta Dental of Illinois
(Group #20240)
PO Box 5402, Lisle, IL 60532
​800-323-1743
800-526-0844 (TDD/TTY)
soi.deltadentalil.com
​​Life Insurance

Securian Financial
PO Box 64136
St. Paul, MN 55164-9987
​888-202-5525
800-526-0844 (TDD/TTY)
lifebenefits.com/Illinois​​

Effective 07/01/2021
​MetLife Insurance Company
Group Life Claims
PO Box 6100
Scranton, PA 18505





​1-800-880-6394
711 (TDD/TTY)

www.metlife.com/stateofillinois
Flexible Spending Accounts (FSA)​ConnectYourCare
PO Box 622317
Orlando, FL 32862-2317
​888-469-3363
800-526-0844 (TDD/TTY)
443-681-4602 (fax)
connectyourcare.com
​Health Savings Accounts (HSA)
PayFlex Systems USA, Inc.
10802 Farnam Drive, Suite 100
Omaha, NE 68154
​888-678-8242
payflex.com
​Commuter Savings Program (CSP)

​Commuter Check Direct Claims Administrator
320 Nevada Street
Newton, MA 02460

​888-235-9223
844-878-0594 (TDD/TTY)
commutercheckdirect.com
Behavioral Health
Through 06/30/21
Magellan Healthcare, Inc.
PO Box 2216
Maryland Heights, MO 63043 
​800-513-2611 (nationwide)
800-526-0844 (TDD/TTY)
magellanascend.com
Effective 07/01/21
​Aetna
PO Box 981106
El Paso, TX 79998-1106

855-339-9731
800-628-3323 (TDD/TTY)
Fax: 859-455-8650
aetnastateofillinois.com
​​Employee Assistance Program (EAP)​Magellan Healthcare, Inc.
​866-659-3848 (nationwide)
800-456-4006 (TDD/TTY)
magellanascend.com
​ComPsych
Corporation
455 N Cityfront Plaza Drive
Chicago, IL 60611
(effective 07/01/2021)
​833-955-3400
800-697-0353 (TDD/TTY)
compsych.com
Personal Support Program (PSP - AFSCME EAP)AFSCME Council 31​​800-647-8776 (statewide)
800-526-0844 (TDD/TTY)
​afscme31.org
​State Employees' Retirement System​2101 South Veterans Parkway
PO Box 19255
Springfield, IL 62794-9255
​217-785-7444
217-785-7218 (TDD/TTY)
​srs.illinois.gov
State Universities Retirement System​1901 Fox Drive
Champaign, IL 61820
​800-275-7877
800-526-0844 (TDD/TTY)
surs.org
Teachers' Retirement System​2815 West Washington
PO Box 19253
Springfield, IL 62794-9253
​877-927-5877
(877-9-ASK-TRS)
866-326-0087 (TDD/TTY)
trsil.org
​CMS Bureau of Benefits
Group Insurance Division
​800-442-1300benefitschoice.il.gov



Last Updated 06/14/2021