Plan Administrator Directory

​​


Only general plan questions should be directed to the CMS Group Insurance Division or to your Health Plan Representative. Direct all specific claim inquiries to the plan administrators.​

State Employee Group Insurance Plan (SEGIP) Administrator Contacts​

​​​​Purpose Administrator Name and Address​ Phone​ Website​
​Enrollment Customer Service​MyBenefits
134 N. LaSalle Street
Suite 2200
Chicago, IL 60602
​844-251-1777
844-251-1778 (TDD/TTY)
MyBenefits.illinois.gov​
​​​​​​​Health Plan​Aetna HMO
(Group #285654)

Aetna OAP
(Group #285650)

Consumer-Driven Health Plan (CDHP) - Aetna PPO (Group Number 285658)
​Quality Care Health Plan (QCHP) - Aetna PPO
(Group number 285658)

 



Address for all Aetna Plans:
PO Box 981106
El Paso, TX 79998-1106
​855-339-9731
800-628-3323 (TDD/TTY)
Fax: 859-455-8650
Attn: Claims
​​aetnastateofillinois.com
​BlueAdvantage HMO
(Group #B06800)
HMO Illinois (Group #H06800)
PO Box 805107
Chicago, IL 60680-4112
​800-868-9520
866-876-2194 (TDD/TTY)
bcbsil.com/stateofillinois​
Blue Cross Blue Shield OAP (Group Number 263995)


PO Box 805107
Chicago, IL 60680-4112

855-810-6537​
bcbsil.com/stateofillinois
​Health Alliance Medical Plans
(Group #2001688)
3310 Fields South Drive Champaign, IL 61822
​800-851-3379
800-526-0844 (TDD/TTY)
​healthalliance.org/stateofillinois
​HealthLink OAP
(Group #160000)
PO Box 419104
St. Louis, MO 63141-9104
877-379-5802​​
800-624-2356



877-232-8388 (TDD/TTY)
healthlink.com/soi/learn-more
​HMO Illinois
(Group #H06800)
PO Box 805107
Chicago, IL 60680-4112​
​​800-868-9520
866-876-2194 (TDD/TTY)
​​bcbsil.com/stateofillinois
Prescription Drug Plan​CVS Caremark®
(for QCHP, CDHP, or OAP Plans)
Group numbers:
(QCHP 1400SD3)
(CDHP 1400SD9)
(Aetna OAP 1400SCH) (BCBSIL OAP 1400SCJ)
(HealthLink OAP 1400SCF)
Paper Claims: CVS Caremark®
PO Box 52136
Phoenix, AZ 85072-2136
Mail order Rx: CVS Caremark®
PO Box 94467
Palatine, IL 60094-4467

​877-232-8128
800-231-4403 (TDD/TTY)


​caremark.com
​Vision Plan​EyeMed Out-of-Network Claims
PO Box 8504
Mason, OH 45040-7111
​866-723-0512
TTY users, call 711
​eyemedvisioncare.com/stil
Dental Plan​Delta Dental of Illinois
(Group #20240)
PO Box 5402, Lisle, IL 60532
​800-323-1743
800-526-0844 (TDD/TTY)
soi.deltadentalil.com
​​Life Insurance
 ​MetLife Insurance Company
Group Life Claims
PO Box 6100
Scranton, PA 18505
​800-880-6394
711 (TDD/TTY)
 ​metlife.com/stateofillinois
Flexible Spending Accounts (FSA)​Optum Financial/ConnectYour Care
PO Box 622317
Orlando, FL 32862-2317
​888-469-3363
800-526-0844 (TDD/TTY)
443-681-4602 (fax)
optumfinancial.com
​Health Savings Accounts (HSA)
PayFlex Systems USA, Inc.
10802 Farnam Drive, Suite 100
Omaha, NE 68154
​888-678-8242
payflex.com
​Commuter Savings Program (CSP)

​Edenred Benefits Claims Administrator
265 Winter Street, 3rd Floor
Waltham, MA 02451

​888-235-9223
844-878-0594 (TDD/TTY)
​login.commuterbenefits.com/
State of Illinois Deferred Compensation Plan
Empower​

​833-969-ILDC
833-969-4352
800-345-1833 (TTY)


MyIllinoisDCplan.com
​​Employee Assistance Program (EAP)
ComPsych
Corporation
455 N Cityfront Plaza Drive
Chicago, IL 60611


​833-955-3400
800-697-0353 (TDD/TTY)
ComPsych Corporation - GuidanceResources Online - Login
Member Web ID Code: 
StateofIllinois


Personal Support Program (PSP - AFSCME EAP)AFSCME Council 31​​800-647-8776 (statewide)
800-526-0844 (TDD/TTY)
​afscme31.org
​State Employees' Retirement System​2101 South Veterans' Parkway
PO Box 19255
Springfield, IL 62794-9255
​217-785-7444
866-321-7625 (TDD/TTY)
​srs.illinois.gov
State Universities Retirement System​1901 Fox Drive
Champaign, IL 61820
​800-275-7877
800-526-0844 (TDD/TTY)
surs.org
Teachers' Retirement System​2815 West Washington
PO Box 19253
Springfield, IL 62794-9253
​877-927-5877
(877-9-ASK-TRS)
866-326-0087 (TDD/TTY)
trsil.org
​CMS Bureau of Benefits
Group Insurance Division
​PO Box 19208, Springfield, IL 62794-9208
​800-442-1300
800-526-0844 (TDD/TTY)

benefitschoice.il.gov

      

 

Last Updated 04/18/2022