Please visit helpillinoisfamilies.com to fill out and submit an online Request for Services form. After your Request for Services form has been submitted, await an email or phone call from your local agency to review and confirm your eligibility and to determine the amount of your LIHEAP benefit. If you need assistance with completing and submitting your Request for Services form, contact the call center at 1-833-711-0374 for live support.
You can also apply through your local agency directly. Please refer to the "Where to Apply" to locate the appropriate local agency for your county.
To obtain the status of an application you can use the web link https://liheap2020.ilenergyassistance.com/customerinquiry/
or call the Help Illinois Families Call Center at 1-833-711-0374.
The LIHEAP application period is September 1, 2022 to May 31, 2023, or until funding is exhausted.
If your household's combined income for the 30 days prior to application (gross income, before taxes are deducted) is at or below 200% of the federal poverty level*, as shown in the chart below, you may be eligible to receive assistance. If you rent, and your heat and/or electric is included in the rent, your rent must be greater than 30% of your income in order to be eligible to receive assistance.
2022 Federal Poverty Guidelines for 200% of Poverty for 2023 Program Year
|Family Size||30 Day Income||Annual Income|
*Program Year 2023 Income Guidelines are based on Federal Poverty Guidelines and State Median Income. The state reserves the right to adjust these levels based on the availability of federal appropriations.
Documentation to Prove Eligibility:
What documentation do I need to prove eligibility? For each household member, please have the following documents ready for your local agency to verify your eligibility:
- Proof of past 30-day income through paystub, check or copy of check showing fixed income amount (e.g. SSA, VA, DHS benefits), or other proof of documentation for any income source,
- Copy of most recent heat and electric bills issued within the last 30 days (if energy directly paid for).
- Social security card or ITIN for residents who have them. Residents without ITIN or SSN can still apply and your Local Administering Agency will advise accordingly).
- A copy of rental agreement (if renting) showing that utilities are included, the monthly rental amount and landlord contact information.
- Proof the household received TANF or other benefits, such as Medical Eligibility or SNAP, if receiving assistance from the Illinois Department of Human Services.