Utility Bill Assistance

electric meter

Utility Bill Assistance

For a complete list of LIHEAP application agencies based on county, see Where to Apply.  For additional program information check out the Frequently Asked Questions. Or call the LIHEAP Hotline at 1-877-411-WARM (9276).

To check the status of your LIHEAP application, click here.

The Low Income Home Energy Assistance Program (LIHEAP) helps eligible low-income households pay for home energy services (primarily heating during winter months).  Energy costs can place severe and continuing stress on a family’s budget. In some instances, households are forced to make painful decisions regarding which bills to pay and which necessities to survive without.  Illinois residents with a household income that does not exceed an amount determined annually by the Department of Commerce are eligible. Annual eligibility levels are determined based on available funding and may not exceed 200% of the federal nonfarm poverty level. See How to Apply for more information.

Watch a video from Citizens Utility Board on how to save energy in your home. 

For more videos about your utility bill and saving money and energy visit: 

The Percentage of Income Payment Plan (PIPP) is available for LIHEAP eligible households who are customers of one of the following utilities: Ameren Illinois, ComEd, Nicor Gas and Peoples Gas/North Shore Gas. Under PIPP, eligible households pay a percentage of their income; receive a monthly benefit towards their utility bill and, arrearage reductions for every on-time payment they make, if applicable.  Starting from July 27, 2020 to September 1, 2020, (varies by Local Agency and county), PIPP applications will be taken on a first-come, first-served basis each month until available funding per county, per utility, and priority enrollment group is met.  Applications for PIPP are taken from July 27, 2020 - March 31, 2021, or until funding is exhausted.  Some Local Administering Agencies may take PIPP applications later due to available funding.

Click here to find a Community Action Agency (CAA) serving your area and apply for assistance.

2020-2021 Application Dates and Program Eligibility



For more information contact: 

Office of Community Assistance
Illinois Department of Commerce