Utility Bill Assistance

electric meter

Utility Bill Assistance

For a complete listing of LIHEAP’s local administering agencies and additional information about the program, go to www.liheapIllinois.com, or call the LIHEAP toll-free hotline at 1 877 411-WARM (9276). 

The Low Income Home Energy Assistance Program (LIHEAP) helps eligible low-income households pay for home energy services (primarily heating during winter months).  Energy costs can place severe and continuing stress on a family’s budget. In some instances, households are forced to make painful decisions regarding which bills to pay and which necessities to survive without.  Illinois residents with a household income that does not exceed an amount determined annually by the Department of Commerce are eligible. Annual eligibility levels are determined based on available funding and may not exceed 150% of the federal nonfarm poverty level. See How to Apply for more information.

The Percentage of Income Payment Plan (PIPP) is available for LIHEAP eligible households who are customers of one of the following utilities: Ameren Illinois, ComEd, Nicor Gas and Peoples Gas/North Shore Gas. Under PIPP, eligible households pay a percentage of their income; receive a monthly benefit towards their utility bill and, arrearage reductions for every on-time payment they make, if applicable.  Starting October 1, 2019, PIPP applications will be taken on a first-come, first-served basis each month until available funding per county, per utility, and priority enrollment group is met.  Applications for PIPP are taken from October 1- December 31, or until funding is exhausted.  Some Local Administering Agencies may take PIPP applications starting in November or December due to available funding.

Click here to find a Community Action Agency (CAA) serving your area and apply for assistance.

2019-2020 Application Dates and Program Eligibility

2020 LIHEAP State Plan


For more information contact: 

Office of Community Assistance
Illinois Department of Commerce