Utility Bill Assistance

The Low Income Home Energy Assistance Program (LIHEAP) helps eligible low-income households pay for home energy services (primarily heating during winter months).  Energy costs can place severe and continuing stress on a family’s budget. In some instances, households are forced to make painful decisions regarding which bills to pay and which necessities to survive without.  Illinois residents with a household income that does not exceed an amount determined annually by the Department of Commerce are eligible. Annual eligibility levels are determined based on available funding and may not exceed 200% of the federal nonfarm poverty level. See How to Apply for more information.

For a complete list of LIHEAP application agencies based on county, see Where to Apply.  For additional program information check out the Frequently Asked Questions. Or call the LIHEAP Hotline at 1-877-411-WARM (9276).

Check the status of your LIHEAP application

Utility Disconnection Avoidance Program (UDAP) 

In an effort to  expand safety net measures and provide emergency relief for at-risk Illinois families facing utility shut-off, Governor Pritzker signed an Executive Order authorizing the Illinois Department of Commerce and Economic Opportunity (DCEO) to create the new Utility Disconnection Avoidance Program (UDAP) with an additional $80 million for low-income billing relief.

Through one-time payments, the State will grant billing relief for over 80,000 LIHEAP customers facing an imminent risk of shutoff. A UDAP participant may receive a one-time credit of at least $250 up to a maximum of $5,000 for each eligible utility account. To qualify for UDAP, you must be both currently on a utility disconnection list and have received state energy assistance through LIHEAP or PIPP between between October 1, 2018 through May 31, 2021. For more on how UDAP works, please check out our FAQ.

Expanded energy assistance programming builds on the administration’s $275 million Help Illinois Families (HIF) initiative, created to expand emergency utility assistance to help reach an unprecedented number of families who have fallen behind on bills due to the pandemic. HIF remains open to new and returning clients, and DCEO is encouraging residents to apply before the current program year closes. For more, visit helpillinoisfamilies.com

Watch a video from Citizens Utility Board on how to save energy in your home. 

For more videos about your utility bill and saving money and energy visit: 

The Percentage of Income Payment Plan (PIPP) is available for LIHEAP eligible households who are customers of one of the following utilities: Ameren Illinois, ComEd, Nicor Gas and Peoples Gas/North Shore Gas. Under PIPP, eligible households pay a percentage of their income; receive a monthly benefit towards their utility bill and, arrearage reductions for every on-time payment they make, if applicable.  Starting from July 27, 2020 to September 1, 2020, (varies by Local Agency and county), PIPP applications will be taken on a first-come, first-served basis each month until available funding per county, per utility, and priority enrollment group is met.  Applications for PIPP are taken from July 27, 2020 - March 31, 2021, or until funding is exhausted.  Some Local Administering Agencies may take PIPP applications later due to available funding.

Click here to find a Community Action Agency (CAA) serving your area and apply for assistance.

2020-2021 Application Dates and Program Eligibility



For more information contact: 

Office of Community Assistance
Illinois Department of Commerce