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About Us

​DCSS Mission Statement

Provide services to custodial and non-custodial parents by establishing paternity and establishing, enforcing and modifying child support obligations to strengthen families emotionally and financially.

DCSS Value System

  1. Serving families compassionately and with integrity.

  2. Personal and professional accountability for decisions and actions.

  3. Working in cooperation with families, communities and each other.

  4. Maintaining flexibility in a changing environment.

  5. Willingness to meet and overcome challenges.

  6. Customer/client-driven excellence.

DCSS’s Pledge to Customers: Every Case and Every Family is Important

We will:

  1. Treat you with respect and maintain a child-friendly environment

  2. Answer your questions and guard your privacy

  3. Use all available means to ensure that children receive the support they deserve

  4. Treat both parents fairly

We need:

  1. Your help in maintaining a respectful and child-friendly environment

  2. Your full participation in establishing and enforcing support

  3. Your understanding that we will treat both parents fairly

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Illinois Department of Healthcare and Family Services

JB Pritzker, Governor • Theresa Eagleson, Director

We improve lives.