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Contact The Child Support Program

​Contact the Child Support Program

Online Services
Access your case online 24/7     

If you have an active child support case, you can access your case information 24 hours a day, 7 days a week. Services are available by computer (full website) or smart phone (mobile website), see below: 

Email Us

For general questions, use the "Ask Child Support" button below. You may also find answers to your questions by visiting our frequently asked questions (FAQs)If you have case-specific questions, please sign in to your online account or call 800.447.4278. 



If you have comments, questions, or need case information and prefer to send by regular mail, please use one of the addresses provided below. Requests made by mail could experience extended delays.

Cook County
IL Department of Healthcare and Family Services
Division of Child Support Services
P.O. Box 64629
Chicago, IL 60664-0629
​All Other Counties
IL Department of Healthcare and Family Services
Division of Child Support Services
Client Services Unit
P.O. Box # 19405
Springfield, IL 62794-9405

​Get payment information by phone
​Get case information by phone
State Disbursement Unit (SDU)
Customer Service

For information on your payments
or disbursements.


8 AM - 8 PM CST, Monday - Thursday
8 AM - 5 PM CST, Friday
9 AM - Noon CST, Saturday

Make payments and access your account 24/7
Child Support Customer Service
Call Center

For general questions or to obtain case information about Child Support


8:00 AM - 4:30 PM CST, Monday - Friday

Illinois Relay Service
1-800-526-5812 (TTY)


Child Support

 Need Assistance?

Illinois Department of Healthcare and Family Services

JB Pritzker, Governor • Theresa Eagleson, Director

We improve lives.