Medicaid Provider and Medical Assistance Customers who have concerns or problems with accessing any FDA approved contraceptives should notify HFS. Please provide details below and we will do our best to help rectify the situation. Depending on the situation, we may contact you via email or phone. If you do not wish to be contacted, please state so in your feedback. Please note that feedback will be reviewed on a weekly basis; thus this is not a forum for urgent medical issues that should be addressed with your provider/health plan.