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All Kids Member Handbook: Important Phone Numbers

​Calls to any of the numbers on this page are free.

All Kids Hotline

1-866-255-5437 (TTY: 1-877-204-1012)

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  1. Call if you get a medical bill by mistake.

  1. Call if you need information about how to file a grievance.


1-800-435-0774 (TTY: 1-877-734-7429)

  1. Call to ask for a fair hearing if you think an action on your All Kids, FamilyCare or Moms & Babies case was wrong.

Dental Services

1-888-286-2447 (TTY: 1-800-466-7566)

  1. Call for help finding a dentist, or to find out if a certain dental service is covered.

Department of Human Services (DHS) Help Line

1-800-843-6154 (TTY: 1-800-447-6404)

  1. If DHS manages your case, call to report a new address or change in family size.

  2. Call for imformation about other services.

Illinois Client Enrollment Broker

1-877-912-8880 (TTY: 1-866-565-8576)

  1. Call for help to find a medical home if you live in Cook, Madison, Perry, Randolph, St. Clair, or Washington Counties.

  2. Call to make a complaint about a managed care health plan.

Illinois Health Connect

1-877-912-1999 (TTY: 1-866-565-8577)

  1. Call to get help to find a doctor, clinic or medical home.

Mom's Hotline


  1. Call if you are a new mom feeling sad.

Illinois Nurse Helpline


(TTY 1-800-571-8419)

  1. If you have a medical problem and cant reach your doctor, you can call the Nurse Helpline after 6 pm or on weekends.


1-866-784-8937 (TTY: 1-800-501-1068)

  1. It is never too late to quit smoking. Quitline staff can help you quit.

Transportation Assistance

1-877-725-0569 (TTY: 1-877-204-1012)

  1. Call to get approval for medical transportation when it is not an emergency.

TTY (Text Telephone)


  1. People who need a TTY can call this number for help with anything about All Kids, FamilyCare or Moms & Babies.

WIC (Women, Infants and Children)

1-800-323-4769 (TTY: 1-866-295-6817)

  1. Call for help to get healthy food for women, infants and young children.

Write in other important phone numbers page (pdf)

All Kids Hotline 1-866-ALL-KIDS (1-866-255-5437)

TTY: 1-877-204-1012


All Kids

 Need Assistance?

Illinois Healthcare and Family Services

JB Pritzker, Governor • Theresa Eagleson, Director