Client Enrollment Broker Role

The Illinois Client Enrollment Broker (CEB) provides unbiased education and enrollment assistance to potential enrollees, as well as performs plan switches for those already enrolled. The CEB is open Monday to Friday, 8am-7pm, and the toll-free number is: 1(877)912-8880 (TTY 1-866-565-8676). The CEB program website offers more information about the managed care programs, plan choices by region, how to get more information or assistance with making a plan choice, and can be accessed at: https://enrollhfs.illinois.gov

Transition and Expansion Letters

NLH-Meridian Transition Letter (pdf)
Harmony-Meridian Transition Letter (pdf)
HealthChoice Illinois Program Expansion County Delay Member Notice - LTSS population (Dual-Eligibles in non-MMAI Counties) and individuals receiving waiver services, in expansion counties
Aetna Cook County Member CountyCare Transition Notice (pdf)
Humana ICP Member Plan End Date and Transition Notice (pdf)
Illinois Health Connect Plan Closing Member Notice (pdf)
Aetna - Collar Counties and Rockford Region Member Meridian Transition Notice (pdf)
Meridian - Collar Counties and Rockford Region Aetna Member HealthChoice IL Transition Notice (pdf)
CCAI Collar Counties and Rockford Region Member IlliniCare Transition Notice (pdf)
FHN Collar Counties Member IlliniCare Transiton Notice (pdf)
CountyCare - Cook County FHN and CCAI Member HealthChoice IL Transition Notice (pdf)
IlliniCare - Collar Counties and Rockford Region FHN and CCAI Member HealthChoice IL Transition Notice (pdf)
CountyCare - Cook County Aetna Member HealthChoice IL Transition Notice (pdf)
FHN Cook County Member - CountyCare Transition Notice (pdf)
CCAI Cook County Member - CountyCare Transition Notice (pdf)
CCAI Notice for D-SNP Members Transitioning to MMAI (pdf)
CCAI Notice for D-SNP Members Transitioning to Original Medicare (pdf)
Cigna-HealthSpring ICP Health Plan End Date Notice (pdf)
Cigna-HealthSpring Notice for MMAI Members Transitioning to a Different MMAI Plan (pdf)
Cigna-HealthSpring Notice for MMAI Members Transitioning to Original Medicare and HealthChoice Illinois MLTSS (pdf)
Cigna-HealthSpring Notice for MMAI Members Transitioning to Original Medicare and Medicaid FFS (pdf)
Cigna-HealthSpring Notice for D-SNP Members Transitioning to MMAI (pdf)
Cigna-HealthSpring Notice for D-SNP Members Transitioning to Original Medicare (pdf)
Cigna-HealthSpring Notice for D-SNP Members Transitioning to Original Medicare (includes MMAI option language) (pdf)
LTSS Enrollment Letter - Medicaid Only 05/07/19 (pdf)
LTSS Enrollment Letter - MMAI Counties 05/07/19 (pdf)

LTSS Enrollment Letter - Non-MMAI Counties 05/07/19 (pdf)
LTSS Expansion Mailing Schedule (pdf)

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Client Enrollment Broker Role

Transition and Expansion Letters

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Illinois Department of Healthcare and Family Services