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Help/Contact Us

If you need additional support, please use the contact information below.  

Providers with general questions about IMPACT or provider enrollment
Phone: 877-782-5565 (select option #1)
Providers that are having trouble logging in to the IMPACT system
eMIPP questions or
Promoting Interoperability questions: EHR Help Desk
Phone: 217-524-7322
CHITREC (within Chicago)
Phone: 1-855-MUHELP1 or 855-684-3571
IL HITREC (outside Chicago)


For all other issues, please email HFS at:

Promoting Interoperability Program for Medicaid (eMIPP)

 Need Assistance?

Illinois Department of Healthcare and Family Services

JB Pritzker, Governor • Theresa Eagleson, Director

We improve lives.