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Provider Notice Issued 06/12/2020

Date:    June 12, 2020
To:       Community Mental Health Providers; Hospitals; Physicians
Re:      Informational Webinars Regarding the IM+CANS Provider Portal
The Illinois Department of Healthcare and Family Services (HFS) will be hosting a series of informational webinars on the Illinois Medicaid Comprehensive Assessment Needs and Strengths (IM+CANS) Provider Portal.
The informational webinars will cover the functionality of the IM+CANS Provider Portal, as well as technical details related to the batch upload process of the Portal.
The links to pre-register for the webinar trainings can be found below. Providers may pre-register up to 60 minutes prior to the start of the webinars.
IM+CANS Provider Portal Walkthrough
IM+CANS Provider Portal Batch Upload Development
Tuesday, June 16th 10:30am-12pm
Wednesday, June 17th 9:30am-11am
Thursday, June 18th 1pm-2:30pm
Wednesday, June 24th 1:30pm-3pm
Tuesday, June 23rd 10:30am-12pm
Thursday, June 25th 1pm-2:30pm
On July 1, 2020, providers may begin to Direct Data Entry (DDE) into the IM+CANS Portal. Providers choosing to utilize the batch upload process should begin their system configuration development now. To accommodate the time needed to develop and test the batch upload process, providers have until October 1, 2020 to complete the system configuration and begin uploading to the IM+CANS Portal. Providers will need to upload data to the Portal dating back to July 1, 2020 once their batch upload process is in place.

Questions regarding this notice, the IM+CANS instrument or the IM+CANS Portal may be directed to the Bureau of Behavioral Health via telephone at 217-557-1000 or email at For technical questions regarding the Batch Upload process, please email
Kelly Cunningham
Interim Medicaid Administrator


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Illinois Healthcare and Family Services

JB Pritzker, Governor • Theresa Eagleson, Director