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Provider Notice Issued 12/24/2020

Date:    December 24, 2020


To:       All Medical Assistance Program Providers   


Re:      Electronic Visit Verification (EVV) Program Update and New Resource Center



This notice informs providers of the status of the use of Electronic Visit Verification (EVV) for all Medicaid-funded personal care services and home health care, including the creation of an online Resource Center that will provide ongoing program updates and helpful information.


In 2016, Congress passed the 21st Century Cures Act, which requires states to implement the use of Electronic Visit Verification (EVV) for identified provider categories.


The Illinois Department of Healthcare and Family Services (HFS) continues to actively develop the state's EVV system, and no action by personal care or other providers will be necessary prior to January 1, 2021 or immediately after.


Beginning in early 2021, HFS will solicit input and inform applicable providers about upcoming steps through the use of provider notices, a dedicated online EVV Resource Center and other communications. The Department is committed to working with providers, customers and other stakeholders to meet training needs and implement a quality solution as efficiently as possible.


The EVV Resource Center is now available online, offering detailed information explaining:

·         Why Illinois is implementing EVV

·         Which providers services are impacted

·         Data that EVV must capture

·         Available training and other supports

·         Status of Illinois’ EVV implementation efforts, including a development and implementation timeline


The Resource Center will be updated regularly as the program progresses.



Kelly Cunningham, Administrator

Division of Medical Programs




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Illinois Healthcare and Family Services

JB Pritzker, Governor • Theresa Eagleson, Director