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Provider Notice Issued 02/11/2021

Date:    February 11, 2021


To:       Enrolled Optometrists, Physicians, and Optical Supply Companies


Re:      Update Regarding Fabrication of Participant Eyeglasses



The purpose of this notice is to inform enrolled providers regarding interim changes to the fabrication of eyeglasses for participants covered under the Department’s fee-for-service program. This information does not apply to orders for participants covered under HealthChoice Illinois managed care plans or the Medicare/Medicaid Alignment Initiative (MMAI) plans.

Due to COVID-19 mitigation strategies at Dixon Correctional Facility, the production of participant eyeglasses has been severely impacted during the public health emergency as reported in the September 25, 2020 provider notice. As of February 2021, Classic Optical has partnered with the Department and begun manufacturing eyeglasses for eligible fee-for-service Medicaid participants to address outstanding orders and reduce the current backlog resulting from administrative lockdowns at Dixon. 

For questions regarding order status please contact Classic Optical at 888-522-2020. Classic Optical will respond to Illinois Medicaid providers regarding their inquiries and they request patience as they work to remedy the backlog of participant orders.  

The process of ordering eyeglasses for Medicaid participants remains unchanged.

Questions regarding this notice may be directed to the Bureau of Professional and Ancillary Services at 877-782-5565, option 3, then option 4.




Kelly Cunningham, Administrator

Division of Medical Programs​


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Illinois Healthcare and Family Services

JB Pritzker, Governor • Theresa Eagleson, Director