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Provider Notice Issued 04/05/2021

Date:     April 5, 2021


To:       Enrolled Hospitals:  Chief Executive Officers; Chief Financial Officers; and Patient Accounts Managers; Hospice Agencies; Ambulatory Surgical Treatment Centers; and Birth Centers


Re:      Institutional Billing Helpline



The Department is implementing a new schedule that will include an additional call day for the Institutional Billing Helpline effective Monday, April 5th, 2021. The call lines will be open from 8:00 a.m. to 3:30 p.m. Monday, Wednesday, and Friday of each week.


Institutional billing questions should be directed to an institutional billing consultant in the Bureau of Professional and Ancillary Services at 877-782-5565. 



Kelly Cunningham, Administrator

Division of Medical Programs




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Illinois Department of Healthcare and Family Services

JB Pritzker, Governor • Theresa Eagleson, Director