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Provider Notice Issued 04/26/2021


Date:    April 26, 2021


To:       Family Support Program Providers - Community Mental Health Centers and Hospitals


Re:      Updated Family Support Program COVID-19 Guidance      



This notice provides updated COVID-19 guidance to Family Support Program (FSP) providers and replaces the Department’s April 10, 2020 informational notice.  


HFS encourages providers to use materials available through the Centers for Disease Control (CDC) and the Illinois Department of Public Health (IDPH) as part of their internal education of staff, including: 





Initial FSP Youth Enrollment Application

All required documents completed within the previous 180 days will be accepted as part of the Initial FSP Enrollment Application. 


Continued FSP Youth Enrollment

Continued Enrollment for redeterminations of FSP eligibility will resume July 1, 2021. FSP Youth whose extended eligibility period ends on, or after, July 1, 2021, will be mailed a Continued Enrollment Authorization Request Packet from eQHealth Solutions, Inc. to notify the youth and their family of the requirement to complete the Continued Enrollment packet. FSP Coordinators will receive an email notification from eQHealth Solutions, Inc. for youth and families who require Continued Enrollment. Youth whose extended eligibility period ends prior to July 1, 2021, will receive an extension of their FSP eligibility until their next Continued Enrollment period.


The timeline for the completion of an updated Integrated Assessment and Treatment Plan for Continued Enrollments is extended to 90 days prior to the Continued Enrollment submission.

Residential Continued Stay Requests

Residential Continued Stay request submissions for residential treatment services will resume July 1, 2021. Youth whose extended Continued Stay request ends on, or after, July 1, 2021, will require an approved Continued Stay request from eQHealth Solutions, Inc. Youth whose extended Continued Stay request ends prior to July 1, 2021, will receive an extension to their approved Continued Stay until their next Continued Stay review period.


Residential Treatment providers and parents of youth receiving residential treatment services will be notified of the requirement to complete the Continued Stay request.


Signature Requirements for all FSP Documents

Signature requirements for Initial FSP Enrollment Applications will be considered met if the parent’s/guardian’s approval/consent is documented via email or via verbal attestation written on the applicable form, with the date and time that the verbal approval/consent was obtained and the initial and date of the staff who obtained the verbal approval/consent.  



Bedholds may be submitted for up to seven (7) consecutive days for COVID-19 related reasons (e.g., the family/youth is under mandatory quarantine). For all other bedhold requests unrelated to COVID-19, standard bedhold policy applies. Bedholds are subject to clinical review, must include a plan for maintaining supportive services for the youth during their return home, and must include a clear plan for the youth returning to the residential facility once the bedhold period has been completed. If the youth is not going to return, then a clear plan for discharge services must be included.


Questions regarding this notice may be directed to the Bureau of Behavioral Health via telephone at 217-557-1000 or via email at




Kelly Cunningham, Administrator

Division of Medical Programs



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