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Provider Notice Issued 08/24/2021

Date:   August 24, 2021

To:       All Medical Assistance Program Providers

Re:      For Immediate Action - Updating Contact Information in IMPACT by September 15, 2021


 This provider notice requires immediate action by providers to update contact information in the Department's IMPACT system.

The Department is requiring providers to update contact information in two different areas of the IMPACT system. The first is in the Single Sign-On portal and the second is inside the IMPACT application directly. The information must be updated by September 15, 2021. The updates are needed as a pre-cursor to the Department migrating to a new Single Sign-On tool in the near future, as well as to update the contact information inside the IMPACT system so that the Department has the most up-to-date information in the Provider Enrollment module for email notification.

1.    Single Sign-On Portal - The Department is in the process of updating the Single Sign-On tool used with the IMPACT system. The new system being implemented will require that every user logging into the Single Sign-On portal have a unique email address. Distribution email addresses will no longer be allowed. 

All users of the IMPACT system must log in and update the email address listed in the Single Sign-On portal of their profile. Please ensure to update the email address to a unique email address that is not shared with any other users of the IMPACT System.

To verify the email address associated with your profile in the Single Sign-On portal, please follow the steps demonstrated below:

Log in to the IMPACT System at but do not go into IMPACT. Instead, select the button, "Update Profile".

After erselecting Update profile, you will see the details of the Single Sign-On profile. Please verify and/or update the email address into a unique email address and save the record by September 15, 2021.

2.    Contact Information in IMPACT - IMPACT Provider Enrollment Services is responsible for credentialing and enrolling all Illinois Medicaid Provider types. The primary mode of communication between the Department and providers is email. Maintaining email and other enrollment information in the IMPACT system is the responsibility of the provider. Keeping this information up to date is essential for providers to receive information pertaining to enrollment status, license expiration, revalidation status, etc. 

To ensure this information is correct and up to date, log into your IMPACT account at and make the necessary changes to any outdated email addresses in the Basic Information section of your enrollment. Submit those changes through the Modification process by September 15, 2021. Attached to this notice is a PDF document outlining the modification process in the IMPACT System. 

Questions regarding this notice may be directed to IMPACT Provider Enrollment staff at

Kelly Cunningham, Administrator
Division of Medical Programs

Provider Modifications (pdf)


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Illinois Department of Healthcare and Family Services

JB Pritzker, Governor • Theresa Eagleson, Director

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