Date: September 1, 2021
To: Long Term Care Facilities - Nursing Facilities (NF), Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/IID), Supportive Living Program (SLP) and Specialized Mental Health Rehabilitation Facilities (SMHRF)
Re: Department of Human Services Medical Field Operations – Downstate #163 Task-Based to Facility-Based Assignments Effective September 1, 2021
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The Departments of Healthcare and Family Services (HFS) and Human Services (DHS) continue to review operational procedures and identify ways to improve efficiency. This Notice informs Long Term Care (LTC) providers that effective September 1, 2021, the Medical Field Operations (MFO) – Downstate #163 office caseworkers will be moving from "task-based" to "facility-based" assignments. This change is intended to increase productivity and more evenly distribute workflow. Workflow for the MFO Downstate #163 office will be based upon the DHS Region of the county in which the facility is located.
This change applies to LTC providers located in the following counties - only:
Region 4 (formerly known as Macon LTC Unit) Medical Field Operations - Downstate (#163) 707 E Wood Decatur, IL 62523-1154 (217)362-6515 phone/fax (217)362-6659 fax (alternate) (866)847-6171 TTY DHS.MaconLTC@illinois.gov | Serving facilities located in the following counties: Adams, Brown, Calhoun, Cass, Christian, Clark, Coles, Cumberland, DeWitt, Douglas, Edgar, Effingham, Green, Hancock, Jersey, Logan, Macon, Macoupin, Menard, Montgomery, Morgan, Moultrie, Piatt, Pike, Sangamon, Schuyler, Scott and Shelby |
Region 5 (formerly known as Macon LTC Unit) Medical Field Operations - Downstate (#163) 707 E Wood Decatur, IL 62523-1154 (217)362-6515 phone/fax (217)362-6659 fax (alternate) (866)847-6171 TTY DHS.MaconLTC@illinois.gov | Serving facilities located in the following counties: Alexander, Bond, Clay, Clinton, Crawford, Edwards, Fayette, Franklin, Gallatin, Hamilton, Hardin, Jackson, Jasper, Jefferson, Johnson, Lawrence, Madison, Marion, Massac, Monroe, Perry, Pope, Pulaski, Randolph, Richland, Saline, St. Clair, Union, Wabash, Washington, Wayne, White and Williamson |
In addition, in order to direct emails accurately and efficiently, while ensuring that the resident's Health Insurance Portability and Accountability Act (HIPAA) information is protected, please include only the name of the facility with the resident's IES case number or the resident's Recipient Identification Number (RIN) in the Subject Line of the email.
Examples
To: DHS.MaconLTC@illinois.gov
From: Jane Doe
Subject Line: Happyville Manor, case 123123123
Or
To: DHS.MaconLTC@illinois.gov
From: Jane Doe
Subject Line: Happyville Manor, RIN 123456789
This notice serves as a reminder to utilize the DHS Central Scanning Unit as described in the Provider Notice dated 04/29/2021 and the ABE Partner Portal as described in the Provider Notice dated 02/14/2020 for uploading documents to a resident's case record.
Please contact the Bureau of Long Term Care toll free at (844) 528-8444 with questions regarding this notice.
Kelly Cunningham, Administrator
Division of Medical Programs
