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Provider Notice Issued 09/01/2021

Date:   September 1, 2021                                                                                 

To:      Long Term Care Facilities - Nursing Facilities (NF), Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/IID), Supportive Living Program (SLP) and Specialized Mental Health Rehabilitation Facilities (SMHRF) 

Re:      Department of Human Services Medical Field Operations – Downstate #163 Task-Based to Facility-Based Assignments Effective September 1, 2021

_______________________________________________________________________________________________________________________________________________________

The Departments of Healthcare and Family Services (HFS) and Human Services (DHS) continue to review operational procedures and identify ways to improve efficiency. This Notice informs Long Term Care (LTC) providers that effective September 1, 2021, the Medical Field Operations (MFO) – Downstate #163 office caseworkers will be moving from "task-based" to "facility-based" assignments. This change is intended to increase productivity and more evenly distribute workflow. Workflow for the MFO Downstate #163 office will be based upon the DHS Region of the county in which the facility is located.   

This change applies to LTC providers located in the following counties - only

Region 4 (formerly known as Macon LTC Unit)

Medical Field Operations - Downstate (#163)

707 E Wood

Decatur, IL  62523-1154

(217)362-6515 phone/fax

(217)362-6659 fax (alternate)

(866)847-6171  TTY

DHS.MaconLTC@illinois.gov

Serving facilities located in the following counties:

 

Adams, Brown, Calhoun, Cass, Christian, Clark, Coles, Cumberland, DeWitt, Douglas, Edgar, Effingham, Green, Hancock, Jersey, Logan, Macon, Macoupin, Menard, Montgomery, Morgan, Moultrie, Piatt, Pike, Sangamon, Schuyler, Scott and Shelby

 

Region 5 (formerly known as Macon LTC Unit)

Medical Field Operations - Downstate (#163)

707 E Wood

Decatur, IL  62523-1154

(217)362-6515 phone/fax

(217)362-6659 fax (alternate)

(866)847-6171  TTY

DHS.MaconLTC@illinois.gov

Serving facilities located in the following counties:

 

Alexander, Bond, Clay, Clinton, Crawford, Edwards, Fayette, Franklin, Gallatin, Hamilton, Hardin, Jackson, Jasper, Jefferson, Johnson, Lawrence, Madison, Marion, Massac, Monroe, Perry, Pope, Pulaski, Randolph, Richland, Saline, St. Clair, Union, Wabash, Washington, Wayne, White and Williamson

 

In addition, in order to direct emails accurately and efficiently, while ensuring that the resident's Health Insurance Portability and Accountability Act (HIPAA) information is protected, please include only the name of the facility with the resident's IES case number or the resident's Recipient Identification Number (RIN) in the Subject Line of the email.

 

Examples

            To:  DHS.MaconLTC@illinois.gov

            From: Jane Doe

Subject Line:   Happyville Manor, case 123123123

 

Or

 

To:  DHS.MaconLTC@illinois.gov

From:  Jane Doe

Subject Line:  Happyville Manor, RIN 123456789

 

This notice serves as a reminder to utilize the DHS Central Scanning Unit as described in the Provider Notice dated 04/29/2021 and the ABE Partner Portal as described in the Provider Notice dated 02/14/2020 for uploading documents to a resident's case record. 

Please contact the Bureau of Long Term Care toll free at (844) 528-8444 with questions regarding this notice.                                       

 

Kelly Cunningham, Administrator

Division of Medical Programs   



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Illinois Healthcare and Family Services

JB Pritzker, Governor • Theresa Eagleson, Director