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Provider Notice Issued 11/04/2021

Date:   November 4, 2021

To:       Enrolled Transportation Providers, Durable Medical Equipment and Supplies Providers, Optometrists, Optical Companies, and Audiologists

Re:      Billing Support Hotline Hours of Operation Changes Beginning November 5, 2021


 This notice informs enrolled transportation, DME, optical, and audiology providers of new hours of operation for the billing support hotline. This affects inquiries for fee-for-service billing only.

Current hours of operation are Monday through Friday, 8:30 a.m. to 4:00 p.m.
Beginning Friday, November 5th, new hours of operation are Monday through Thursday, 8:30 a.m. to 4:00 p.m., and Friday, 8:30 a.m. to 12:00 p.m.

Questions regarding this notice may be directed to the Bureau of Professional and Ancillary Services at 877-782-5565, option 1 for English, then 2 (provider), then 4 (for billing). From there, select either option 2 (DME/audiology), 4 (transportation), or 5 (optical).

Kelly Cunningham, Administrator

Division of Medical Program


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Illinois Department of Healthcare and Family Services

JB Pritzker, Governor • Theresa Eagleson, Director

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