Date: November 4, 2021
To: Enrolled Transportation Providers, Durable Medical Equipment and Supplies Providers, Optometrists, Optical Companies, and Audiologists
Re: Billing Support Hotline Hours of Operation Changes Beginning November 5, 2021
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This notice informs enrolled transportation, DME, optical, and audiology providers of new hours of operation for the billing support hotline. This affects inquiries for fee-for-service billing only.
Current hours of operation are Monday through Friday, 8:30 a.m. to 4:00 p.m.
Beginning Friday, November 5th, new hours of operation are Monday through Thursday, 8:30 a.m. to 4:00 p.m., and Friday, 8:30 a.m. to 12:00 p.m.
Questions regarding this notice may be directed to the Bureau of Professional and Ancillary Services at 877-782-5565, option 1 for English, then 2 (provider), then 4 (for billing). From there, select either option 2 (DME/audiology), 4 (transportation), or 5 (optical).
Kelly Cunningham, Administrator
Division of Medical Program
