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Provider Notice Issued 11/04/2021

Date:   November 4, 2021

To:       Enrolled Transportation Providers, Durable Medical Equipment and Supplies Providers, Optometrists, Optical Companies, and Audiologists

Re:      Billing Support Hotline Hours of Operation Changes Beginning November 5, 2021

 ________________________________________________________________________________________________________

 This notice informs enrolled transportation, DME, optical, and audiology providers of new hours of operation for the billing support hotline. This affects inquiries for fee-for-service billing only.

Current hours of operation are Monday through Friday, 8:30 a.m. to 4:00 p.m.
 
Beginning Friday, November 5th, new hours of operation are Monday through Thursday, 8:30 a.m. to 4:00 p.m., and Friday, 8:30 a.m. to 12:00 p.m.

Questions regarding this notice may be directed to the Bureau of Professional and Ancillary Services at 877-782-5565, option 1 for English, then 2 (provider), then 4 (for billing). From there, select either option 2 (DME/audiology), 4 (transportation), or 5 (optical).

 
Kelly Cunningham, Administrator

Division of Medical Program



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Illinois Healthcare and Family Services

JB Pritzker, Governor • Theresa Eagleson, Director