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Provider Notice Issued 02/01/2022

Date:   February 1, 2022          

To:       Community Mental Health Centers and Behavioral Health Clinics

Re:      Rebilling of Distant Site Telehealth Claims Previously Rejected for Error Code T89


 This notice provides billing instructions to providers regarding claims that the Department erroneously rejected with error code T89 - Telehealth Distant Site Provider Invalid. These claims, with dates of service on and after October 1, 2021, were billed in accordance with the instructions provided in the September 1, 2021 provider notice and do not pertain to claim submissions to HealthChoice Illinois managed care plans.

The Department has corrected the system issue that resulted in the T89 rejections and providers will need to resubmit those claims. The claims should be resubmitted as original claims. For 837P transactions, original claims are Bill Type '1', and for MEDI DDE transactions, original claims are Claim Frequency Code '1'. The Department has systematically applied a time override to all previously submitted claims that rejected with a T89 error code to allow providers 180 days from the date of this notice to resubmit. 

Questions regarding this notice may be directed to a Community Mental Health billing consultant within the Bureau of Professional and Ancillary Services at 877-782-5565 for
fee-for-service claims.

Kelly Cunningham, Administrator
Division of Medical Programs


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Illinois Department of Healthcare and Family Services

JB Pritzker, Governor • Theresa Eagleson, Director

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