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Provider Notice Issued 11/21/2022

Date:   November 21, 2022

To:       Enrolled Transportation Providers                     

Re:      Publicly Owned Transportation Providers – Ground Emergency Medical Transportation (GEMT) Payment Update


This notice informs providers of a change in the processing method of the Ground Emergency Medical Transportation (GEMT) payments made to the Department of Healthcare and Family Services (HFS). Effective December 31, 2022, NCR/JetPay will no longer be available for providers to make payments.

ACH Direct Debit will be the preferred method of payment. Providers should complete the ACH HFS3848G form and return it to HFS at the following address:

Illinois Department of Healthcare and Family Services
Bureau of Fiscal Operations - GEMT
PO Box 19491
Springfield, IL 62794-9491

If you choose not to participate in the ACH process, then you may still remit payment via check noting "GEMT Payment" to the address noted above.

Questions regarding the program should be sent to or the Bureau of Professional and Ancillary Services at 877-782-5565.


Kelly Cunningham, Administrator
Division of Medical Programs


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Illinois Department of Healthcare and Family Services

JB Pritzker, Governor • Theresa Eagleson, Director

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