To request payor authorization, you must be an administrator for a business that is a Payor Submitter. The Payor Submitter can be found under the Other Business registration category.
Click on Manage My Account in the left-side navigation bar.
Select the Payor Submitter for which you want to review payor authorizations from the Manage My MEDI Account page by clicking on the Select radio button next to the HFS ID Number.
Tip: The same employer may be registered more than once as different business types (e.g. a payor submitter/billing service). If the names are the same, be sure to check the business type as well as the business name before you make your selection.
Click on either Authorization button. This will take you to the appropriate Authorization Menu page for the business type.
Click on either Req Payor Auth button. Only Payor Submitter businesses will have this option. The authorizations the business has already requested or received are listed at the bottom of the page. Any removed authorizations will not be displayed.
Complete the payor number and payor name fields and click the Submit button.
Warning: If you are unsuccessful in requesting payor authorization five (5) times, you will be locked out of the MEDI System, and you will have to contact Network Services to have your account reset.
If there are no errors, you will be returned to the Request Payor Authorization page to review the status of your authorization requests. For more detailed information regarding the business rules that apply to this process, review the window level help about the Request Payor Authorization page.
Note: For the IEC System, there is a 24-hour waiting period after authorization is granted before transactions can be exchanged. This is required in order to update HFS's X12N translator software.
Navigating the Authorization Pages