Private WAN Monitoring allows ICN customers to leverage ICN's 24/7 Network Operations Center (NOC) to monitor each customers' site in a local WAN. The ICN monitors customer connections and access equipment 24/7, and works directly with the customer's service provider, and the customer to restore service in the event of an outage.
Using monitoring and analysis tools, ICN staff can also assist customers in tracking bandwidth utilization, circuit status and other information that may be valuable as a troubleshooting tool or for developing technology plans. ICN Engineers are available to interpret alerts from the ICN monitoring system for all monitored customer sites.
Advanced monitoring is available for Cisco or 100% Simple Network Management Protocol (SNMP) compatible systems with extensive alerting rules including bandwidth, dropped packets, CRC/Errored Seconds and many others, that provides deep insight into the health of the customer WAN. Also, online reports are available providing circuit history for key bandwidth parameters. Non-compatible systems can be monitored for up/down status for availability and outages.
- Customers will incur a one-time charge which will cover installation and initial configuration of the monitoring system (see rates below). This service is available at a 12 month minimum term.
- This Service is available to active ICN broadband customers using ICN as their primary Internet Service Provider.
charge for directly connected customer sites
|WAN Monitoring||Installation||$300.00 (one time fee)|
Questions about WAN Monitoring?
Complete the form below, or contact your Regional Technology Center for service order information and support.