Frequently Asked Questions - IllinoisJobLink.com

  • Can I reset my password by answering a Security Question?

    1. Yes, Go to IllinoisJobLink.com. Click Log In / Register. The login drop-down displays.
    2. Click Forgot Username or Password. The Forgot Password / Forgot Username page displays.
    3. Type your username under Forgot Password and click “Submit”. The Reset Password Options page displays.
    4. To reset your password by security question, click “Security Question.” Enter the answer to your security question and click, “Submit”.
      Note: Most security questions that ask for your date of birth must be answered in one of these formats: MM-DD-YYYY or MM/DD/YYYY Security Answers are case and format sensitive (i.e. enter the answer EXACTLY as when you created it).
    5. After answering your security question, you will be prompted to reset your password. If you are not taken to the “Reset Password” page, contact the IJL Help Desk at 877-342-7533
    6. On the “Password Reset” page, type your new password, then re-type to confirm. Click “Update Password.” You are returned to the IllinoisJobLink.com home page and will see a confirmation message that your password has been updated.
    7. Click Log In / Register. The login drop-down displays. Type your username and the newly updated password

    Note: If you receive the message stating you are locked out, wait 15 minutes before attempting to login with your newly reset password.

    Can I reset my password by email?

    Follow Steps 1 through 3 above. From the “Reset Password Options” page, if you have confirmed your email address, you will see Email as a reset option. Click “Email.”

    • The “Reset Password by Email” page displays, click “Submit.” If the email that appears is not the email you currently use, reset your password using the security question option or contact the IJL Help Desk at 877-342-7533.
    • You will receive an IllinoisJobLink.com email with a password reset link. The “Password Reset” page displays after you click the link. Return to Step 6 above and follow the process to reset your password and log in to IllinoisJobLink.com.

    If you are unable to reset your password by security question or email, please contact the IllinoisJobLink.com Help Desk at 877.342.7533. For security reasons, we are unable to send reset codes by email.

  • How do I retrieve my username to access IllinoisJoblink.com?

    1. Go to IllinoisJobLink.com. Click Log In / Register. The login drop-down displays.
    2. Click Forgot Username or Password. The Forgot Password / Forgot Username page displays.
    3. If you have successfully confirmed your email address, enter it under “Forgot Username” and click “Submit”. Follow the instructions that are included in the email
    4. Alternate Recovery – click “Alternate Recovery” select the Account type and complete the required fields indicated by the red * click “Submit.”
    5. 5. Your username will appear above the title “Alternate Username Recovery.”

    If you are unable to retrieve your username, please contact the IllinoisJobLink.com Help Desk at 877.342.7533.

  • How do I contact the IllinoisJobLink.com Help Desk?

    Contact the IJL Help Desk at 877-342-7533 and select option 1 for job seekers or option 2 for employers. If you call us, we kindly ask for your patience as we are experiencing an extremely high call volume.

  • What does it mean when it states, “your résumé is not complete?” when I log in?

    ​If you are newly registered, it means that you need to create a new résumé using the IllinoisJobLink.com Résumé Builder or upload one you have created in Microsoft Word.  If you have already created or uploaded a résumé, you may need to extend the date on an expired résumé. 

    Click “Continue” that appears in the block notice. This will allow you to create, upload or extend the expiration date on an existing completed résumé.

  • How do I create or upload my résumé in IllinoisJobLink.com?

    If you do not have an ACTIVE résumé in IllinoisJobLink.com click “Continue” that appears in the block notice. Your “My Home Page” will not be visible until you complete a résumé.

    Your résumé is considered complete when you have answered all the questions on the “New Résumé Page,” uploaded a word document of your résumé or used IllinoisJobLink.com Résumé Builder to create a new résumé, selected “Occupation-Work Wanted” and identified relevant “Talents” and “Tool/Technologies”. Once you complete your résumé, it will remain active for 90 days.

    For help with creating a résumé, view this powerpoint: Creating A Resume​

  • How can I update my email address in IllinoisJobLink.com?

    Click the “My Profile” link in the left-hand menu that can be found on your “My Home Page.” Under “Contact Information” click “Edit Contact Information.” Enter your email address in the “Email Address” and “Confirm Email Address” boxes. Scroll to the bottom and select “Save.”

  • How can I update my Security Question and Answer in IllinoisJobLink.com?

    Click the “My Profile” link in the left-hand menu that can be found on your “My Home Page.” Under “Account Information” click the “Change Security Question or Answer” link. Select a Security Question from the drop-down box and enter your Security Question Answer. Security Answers are case and format sensitive.


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