Note: If you receive the message stating you are locked out, wait 15 minutes before attempting to login with your newly reset password.
Can I reset my password by email?
Follow Steps 1 through 3 above. From the
“Reset Password Options” page, if you have confirmed your email address, you will see Email as a reset option. Click
If you are unable to reset your password by security question or email, please contact the IllinoisJobLink.com Help Desk at 877.342.7533. For security reasons, we are unable to send reset codes by email.
If you are unable to retrieve your username, please contact the IllinoisJobLink.com Help Desk at 877.342.7533.
Contact the IJL Help Desk at
877-342-7533 and select option 1 for job seekers or option 2 for employers. If you call us, we kindly ask for your patience as we are experiencing an extremely high call volume.
If you are newly registered, it means that you need to create a new résumé using the IllinoisJobLink.com Résumé Builder or upload one you have created in Microsoft Word. If you have already created or uploaded a résumé, you may need to extend the date on an expired résumé.
Click “Continue” that appears in the block notice. This will allow you to create, upload or extend the expiration date on an existing completed résumé.
If you do not have an ACTIVE résumé in IllinoisJobLink.com click “Continue” that appears in the block notice. Your “My Home Page” will not be visible until you complete a résumé.
Your résumé is considered complete when you have answered all the questions on the “New Résumé Page,” uploaded a word document of your résumé or used IllinoisJobLink.com Résumé Builder to create a new résumé, selected “Occupation-Work Wanted” and identified relevant “Talents” and “Tool/Technologies”. Once you complete your résumé, it will remain active for 90 days.
For help with creating a résumé, view this powerpoint:
Creating A Resume
Click the “My Profile” link in the left-hand menu that can be found on your “My Home Page.” Under “Contact Information” click “Edit Contact Information.” Enter your email address in the “Email Address” and “Confirm Email Address” boxes. Scroll to the bottom and select “Save.”
Click the “My Profile” link in the left-hand menu that can be found on your “My Home Page.” Under “Account Information” click the “Change Security Question or Answer” link. Select a Security Question from the drop-down box and enter your Security Question Answer. Security Answers are case and format sensitive.
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