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 News and Announcements

New Callback only Model at the Illinois Department of Employment Security

​7/8/20 - Effective July 9, 2020, we have implemented the “callback only model” as a temporary solution to effectively honor the order in which callers attempt to reach the call center for assistance. This new model will be in effect for the following call centers: Claimant Services Center (800.244.5631), IllinoisJobLink.com (877.342.7533), Benefit Payment Control (800.814.0513) and Employer Hotline (800.247.4984). What this means to you is that rather than wait on hold or call multiple times, you will receive a call when you are next in line without losing your place.


Date Posted: 7/8/2020
IDES Offices Closed to the Public Until Further Notice

The health and safety of our customers and staff are of highest importance. In order to protect everyone through social distancing, IDES offices are closed to the public until further notice. 

You may access IDES services using the following methods:To file an Unemployment Insurance claim, click here.

If you have questions about Unemployment Insurance, please call our Customer Service Center at 800-244-5631.  Individuals with a hearing impairment who would like to speak with someone in the Claimant Services Center should dial 711 for the Illinois Relay System.  Once connected, please direct the communications analyst to call IDES at 800.244.5631.

To certify for Unemployment Insurance benefits, click here or call Tele-Serve at 312-338-4337 Monday - Friday 3:00 a.m. – 7:30 p.m.
To post your resume, search job postings, or find a job, visit www.illinoisjoblink.com

Date Posted: 7/7/2020