Reporting Fraudulent Claims

IDES is aware of phishing schemes targeting Illinoisans. Please note that individuals will never receive a text message from IDES seeking personally identifiable information, like your social security or driver’s license numbers. For more info on phishing schemes please visit the FTC website.

Nationwide, states are experiencing an increase of fraudulent unemployment insurance claims. Many of these claims involve the theft of employees’ identities from outside sources. IDES is partnering with federal, state, and local law enforcement agencies to support employers and fight this fraud.

If you receive a Notice of Claim informing you that an employee with a given name and social security number has filed a claim for benefits, please confirm if that employee is still working for you. If so, please ask whether that individual did, in fact, file a claim. We ask that you report to IDES as soon as possible what information you have obtained.

The best way to report fraudulent claims to IDES is by filing a timely protest to a Notice of Claim, giving IDES as much useful information as you can.

IDES is working closely with state and federal partners to stop criminals and protect the unemployment insurance system. We appreciate your help to keep Illinois’ unemployment insurance system safe.

FREQUENTLY ASKED QUESTIONS

If someone steals my employee’s identity and IDES pays benefits to the fraudster, am I responsible for paying back the money as an employer?

No. If the claim is reported as fraudulently filed due to ID theft, neither you nor your employee will be responsible for paying back any benefits paid out on the claim.

What should I tell an employee that has had a claim fraudulently filed in their name?

Please refer victims to IDES’s identity theft webpage for guidance. Remind them to NOT activate the KeyBank debit card, if they received one. Victims are encouraged to go to the Federal Trade Commission and take these immediate steps to protect themselves from further acts of fraud.

What if I (or my employee) reported the fraud, but the employee received a letter stating that they must pay back an overpayment?

If your employee received a notice or letter from us saying they owe us money, we sent this notice of overpayment in error if they:

  • Recently reported fraud, or
  • Have not applied for or received unemployment benefits recently.

IDES is deeply sorry for any confusion this may have caused, and we want to assure victims and employers that they do not owe any money as a result of a fraudulent claim. If your employee is a victim of fraud, they can ignore the overpayment notice. Our unemployment benefits computer system sends overpayment letters automatically when people do need to repay benefits. Due to the massive number of fraudulent claims filed recently, the computer system sent many of these letters in error before IDES could stop them. We apologize if your employee accidentally received one.

As a reimbursable employer, do I have to pay for fraudulent claims based on ID theft when they appear on the quarterly Statement of Amount Due for Benefits Paid (BEN-118R)?

No. You do not need to pay charges for a fraudulent claim based on ID theft. If you are assessed charges for a fraudulent claim, please notify us as soon as possible.