Contact IDES

To contact IDES via the web, please use our online Contact Form.

Important IDES Telephone Numbers at a Glance

Contact Listing

FAQ Index

    1. Individuals
      1. Questions related to an Unemployment Claim
      2. Questions related to an Unemployment Appeal
      3. All other questions about your unemployment claim
      4. Job seekers calling for assistance with IllinoisJobLink.com
      5. Need to Certify for Benefits? You may certify Monday through Friday, 5:00 AM to 7:30 PM, including state holidays.
      6. KeyBank Customer Service
      7. Legal Services Program​
      8. Legal Services Program​
      9. Benefit Collections Unit
      10. Special Investigations Unit - Reporting Benefit Fraud
      11. ​New Hire Unit
      12. Benefit Accuracy Measurement Unit
      13. 24 Hour Tax Withholding Fax Line​
        1. Individuals
          1. Individuals
        1. Individuals
    2. Employers
      1. Employer Support Hotline:
      2. Employers calling for assistance with IllinoisJobLink.com:​
      3. MyTax Illinois and SIDES Registration Hotline:​
      4. New Hire Reporting:​
      5. Work Opportunity Tax Credit (WOTC)​ State Bonding Coordinator​​​
      6. Legal Services Program for Small Employers
      7. New Hire Unit:​
      8. Special investigations Unit​
        1. Individuals
          1. Individuals
        1. Individuals
    3. General
      1. Labor Market Information​
      2. Fraud Reporting
      3. Press & Media Inquiries
        1. Individuals
          1. Questions related to an Unemployment Claim
          2. Questions related to an Unemployment Appeal
          3. All other questions about your unemployment claim
          4. Job seekers calling for assistance with IllinoisJobLink.com
          5. Need to Certify for Benefits? You may certify Monday through Friday, 5:00 AM to 7:30 PM, including state holidays.
          6. KeyBank Customer Service
          7. Legal Services Program​
          8. Legal Services Program​
          9. Benefit Collections Unit
          10. Special Investigations Unit - Reporting Benefit Fraud
          11. ​New Hire Unit
          12. Benefit Accuracy Measurement Unit
          13. 24 Hour Tax Withholding Fax Line​
            1. Individuals
        2. Employers
          1. Employer Support Hotline:
          2. Employers calling for assistance with IllinoisJobLink.com:​
          3. MyTax Illinois and SIDES Registration Hotline:​
          4. New Hire Reporting:​
          5. Work Opportunity Tax Credit (WOTC)​ State Bonding Coordinator​​​
          6. Legal Services Program for Small Employers
          7. New Hire Unit:​
          8. Special investigations Unit​
            1. Individuals
        3. General
          1. Labor Market Information​
          2. Fraud Reporting
          3. Press & Media Inquiries
            1. Individuals
          1. Individuals
        1. Individuals
      1. Individuals
        1. Individuals
      1. Individuals
    1. Individuals
      1. Individuals
        1. Questions related to an Unemployment Claim
        2. Questions related to an Unemployment Appeal
        3. All other questions about your unemployment claim
        4. Job seekers calling for assistance with IllinoisJobLink.com
        5. Need to Certify for Benefits? You may certify Monday through Friday, 5:00 AM to 7:30 PM, including state holidays.
        6. KeyBank Customer Service
        7. Legal Services Program​
        8. Legal Services Program​
        9. Benefit Collections Unit
        10. Special Investigations Unit - Reporting Benefit Fraud
        11. ​New Hire Unit
        12. Benefit Accuracy Measurement Unit
        13. 24 Hour Tax Withholding Fax Line​
      2. Employers
        1. Employer Support Hotline:
        2. Employers calling for assistance with IllinoisJobLink.com:​
        3. MyTax Illinois and SIDES Registration Hotline:​
        4. New Hire Reporting:​
        5. Work Opportunity Tax Credit (WOTC)​ State Bonding Coordinator​​​
        6. Legal Services Program for Small Employers
        7. New Hire Unit:​
        8. Special investigations Unit​
      3. General
        1. Labor Market Information​
        2. Fraud Reporting
        3. Press & Media Inquiries
    1. Individuals

Individuals

  • Questions related to an Unemployment Claim

    For questions about an Unemployment Insurance (UI) claim, address change, appeal, Direct Deposit, expired password, Extended Benefits, tax form 1099, or other IDES services for individuals.

    Phone Number: (800) 244-5631
    TTY Phone Number: 711

    Illinois Relay: (800) 526-0844 TTY or 711
    Illinois Relay: (800) 526-0857 Voice or 711

    • Option 1 - Living in Illinois and would like to updates your claim information
    • Option 2 - Living out of state and need to file a claim
    • Option 3 - Lost, stolen, or damaged Debit Card


  • Questions related to an Unemployment Appeal

    ​For individuals who have been scheduled for an Appeal hearing.

    Phone Number: (800) 244-5631
    TTY Phone Number: 711


    Illinois Relay: (800) 526-0844 TTY or 711
    Illinois Relay: (800) 526-0857 Voice or 711

    • ​​Option 4 - submenu:
      • ​Option 1 - Provide or update information for a hearing
      • Option 2 - Board of Review​


  • All other questions about your unemployment claim

    Phone Number: (800) 244-5631
    TTY Phone Number: 711

    Illinois Relay: (800) 526-0844 TTY or 711
    Illinois Relay: (800) 526-0857 Voice or 711​

    • Option 5
    • Option # - Repeat​

  • Job seekers calling for assistance with IllinoisJobLink.com

    Help desk for login information (username and password), error messages, or navigating your job search.

    Phone Number: (877) 342-7533
    TTY Phone Number: 711

    ​Illinois Relay: (800) 526-0844 TTY or 711
    ​Illinois Relay: (800) 526-0857 Voice or 711

    • ​​Option 1 - Job Seeker​

  • Need to Certify for Benefits? You may certify Monday through Friday, 5:00 AM to 7:30 PM, including state holidays.

    ​The best way to certify for benefits is the internet. You can certify for benefits online by using the following link:

    You may also certify by calling Tele-Serve: (312) 338-4337​​


    Illinois Relay: (800) 526-0844 TTY or 711
    Illinois Relay: (800) 526-0857 Voice or 711​

    • ​​Option 1 - Claim weeks of benefits (certify)
    • Option 2 - Reopen a claim​
    • Option 3 - Check the status of your claim
    • Option 4 - Establish or change your PIN​
    (888) 340-1007 Equal Opportunity/Affirmative Action Office - TTY Only


  • KeyBank Customer Service

    Customer service: to report lost, stolen, or damaged cards.​

    Phone Number: (866) 295-2955

    Illinois Relay: (800) 526-0844 TTY or 711
    Illinois Relay: (800) 526-0857 Voice or 711​


  • Legal Services Program​

    Phone Number: (800) 884-6591
    Out of State Number: (847) 991-9240


    Illinois Relay:
     (800) 526-0844 TTY or 711
    Illinois Relay: (800) 526-0857 Voice or 711​

    ​If your Social Security number ends in 0 through 4​


  • Legal Services Program​

    Phone Number: (888) 430-1776
    Out of State Number: (847) 251-1776


    Illinois Relay: (800) 526-0844 TTY or 711
    Illinois Relay: (800) 526-0857 Voice or 711​​​
    ​If your Social Security number ends in 5 through 9​


  • Benefit Collections Unit

    Phone Number: (800) 245-9762


    Illinois Relay: (800) 526-0844 TTY or 711
    Illinois Relay: (800) 526-0857 Voice or 711​​​

    • Option 1 - Benefit repayment letters or statements of indebtedness
    • Option 2 - Received Notice of a State or Federal Tax Offset
    • Option 3 - Bankruptcy


  • Special Investigations Unit - Reporting Benefit Fraud

    ​For reporting individuals fraudulently receiving unemployment benefits.

    Phone Number: (800) 814-0513
    Fax Number: (312) 793-2356


    Illinois Relay: (800) 526-0844 TTY or 711
    Illinois Relay: (800) 526-0857 Voice or 711​​​

    • Option 2 - Claimant​


  • ​New Hire Unit

    Phone Number: (888) 776-7708


    Illinois Relay: (800) 526-0844 TTY or 711
    Illinois Relay: (800) 526-0857 Voice or 711​​​

    • ​Option 2 - Claimant


  • Benefit Accuracy Measurement Unit

    Phone Number: ​(800) 572-4215

    Illinois Relay: (800) 526-0844 TTY or 711
    Illinois Relay: (800) 526-0857 Voice or 711​​​


  • 24 Hour Tax Withholding Fax Line​

    ​To change your withholding status on your current claim, please complete the TAX-2 form, then sign and fax to the number listed below.​

    Phone Number: (630) 495-8199

    Illinois Relay: (800) 526-0844 TTY or 711
    Illinois Relay: (800) 526-0857 Voice or 711​​​


Employers

  • Employer Support Hotline:

    ​Basic services in the Employer Service Center: general tax information, answers to common questions, forms and filing assistance.

    Special services:  the Employer Service Center also handles refunds, assistance for special tax situations, payment processing and questions about SIDES registration.

    Phone Number: (800) 247-4984
    Fax Number: (217) 557-1948

    Illinois Relay: (800) 526-0844 TTY or 711

    Illinois Relay: (800) 526-0857 Voice or 711​​​
     
    •   For appeals, press 1
    •   For employer tax assistance, press 2
    •   For employer collections, press 3
    •   For claims information, press 4
    •   For employer refunds or employee leasing, press 5
    •   To repeat this menu, press #​

  • Employers calling for assistance with IllinoisJobLink.com:​

    ​Help desk for login information (username and password), account approval, posting job orders, resume searches, and finding ideal candidates.

    Phone Number: (877) 342-7533


    Illinois Relay: (800) 526-0844 TTY or 711
    Illinois Relay: (800) 526-0857 Voice or 711​​​

    • ​Option 2 - Employer


  • MyTax Illinois and SIDES Registration Hotline:​

    Employers can create a secure Web account to file required reports, pay taxes and maintain accounts with IDES and the Illinois Department of Revenue. Employers can also register for SIDES e-response to enable electronic claims protests and receive notice of claims via email.​

    Phone Number: (800) 247-4984
    Fax Number: (312) 793-2362

    - For claims information, press 4

    • For SIDES, press 1
    • For unemployment claims, press 2
    • To repeat this menu, press #
    • To go back, press * 
    Illinois Relay: (800) 526-0844 TTY or 711
    Illinois Relay: (800) 526-0857 Voice or 711​​​


  • New Hire Reporting:​

    ​Employers report new employees within 20 days of the employee's first day on the payroll, to help enforce child support orders.

    Phone Number: (800) 327-4473
    Fax Number: (217) 557-1947 (24-hour fax line)


    Illinois Relay: (800) 526-0844 TTY or 711
    Illinois Relay: (800) 526-0857 Voice or 711​​​

    • ​​Option 1​


  • Work Opportunity Tax Credit (WOTC)​ State Bonding Coordinator​​​

    ​WOTC provides federal tax savings to employers who hire people from certain target g​roups, including public assistance recipients, veterans, youth and ex-felons.

    Fidelity Bonding protects employers against employee dishonesty, theft or embezzlement.​

    Phone Number: (312) 793-2913 - WOTC & (312) 793-9601 - Bonding
    Fax Number: (312) 793-5151

    Illinois Relay: (800) 526-0844 TTY or 711
    Illinois Relay: (800) 526-0857 Voice or 711​​​


  • Legal Services Program for Small Employers

    ​Limited free legal services at IDES administrative hearings.

     

    Phone Number: (866) 641-4288

    (312) 641-6403 TTY (not toll-free)

    Illinois Relay: (800) 526-0844 TTY or 711
    Illinois Relay: (800) 526-0857 Voice or 711​​​


  • New Hire Unit:​

    Phone Number: (888) 776-7708


    Illinois Relay: (800) 526-0844 TTY or 711
    Illinois Relay: (800) 526-0857 Voice or 711​​​

    • ​Option 1


  • Special investigations Unit​

    Phone Number: (800) 814-0513
    Fax Number: (312) 793-2356 (Benefit Fraud)


    Illinois Relay: (800) 526-0844 TTY or 711
    Illinois Relay: (800) 526-0857 Voice or 711​​​

    • ​​Option 1​ (if you are an employer)
    • Option 2 (if you are an individual)


General

  • Labor Market Information​

    ​Use the general information hotline for surveys, careers, and labor market questions. 

    Phone Number: (877) 566-6230


    Illinois Relay: (800) 526-0844 TTY or 711
    Illinois Relay: (800) 526-0857 Voice or 711​​​

    • Option 1 - submenu:
      • Option 1 - Calling to respond to a survey
      • Option 2 - Career information
      • ​Option 3 - All other labor market information
    • Option # - Repeat options


  • Fraud Reporting

    ​To report cases of improper collection of benefits, or improper classification of workers.

    Phone Number: (877) 566-6230
    Fax Number: (312) 793-2356


    Illinois Relay: (800) 526-0844 TTY or 711
    Illinois Relay: (800) 526-0857 Voice or 711​​​

    • Option 2 - submenu:
      • Option 1 - Individual
      • ​Option 2 - Employer


  • Press & Media Inquiries

    Phone Number: (877) 566-6230


    Illinois Relay: (800) 526-0844 TTY or 711
    Illinois Relay: (800) 526-0857 Voice or 711​​​

    • ​Option 3