Unemployment Insurance

​​7/11/19 - Our system has been restored. Thank you for your patience. You may now go online to file a claim or certify for benefits. You can also certify for benefits by using the mobile​​ site or by calling Tele-Serve at 312-338-4337. For any questions, please contact our call center at 800-244-5631. | Frequently Asked Questions

​​Important Information About Your Eligibility For Unemployment Insurance Benefits - Remember to complete your registration for Employment Service. For more information, See Employment Service Registration Requirement FAQs​.​

Unemployment Insurance (UI)

Unemployment insurance is a state-operated insurance program designed to partially replace lost wages when you are out of work. Like fire, accident, health and other types of insurance, it is for an emergency: when you are temporarily or permanently out of a job, or if you work less than full time because of lack of work.

The program ensures that, if you meet the eligibility requirements​​ of the law, you will have some income while you are looking for a job, up to a maximum of 26 full weeks in a one-year period, depending on when the claim was​ established. Unemployment insurance, however, cannot and does not protect you against wage losses while you are absent from work due to illness or while you are idle by choice. Link to Unemployment Insurance Benefits Handbook.

 File for Unemployment Insurance

Filing Reminders: 

File Online: You will be prompted to login, which requires you to create an online username and password. Be sure to have all necessary information ​ready when filing your claim. Instructions if you are filing for unemployment insurance and live out of state.​

Review the Table of Weekly Benefit Amounts  | WBA 2019  | WBA 2018​

 Certify for Weekly Benefits

On your scheduled certification day, the best way to certify for benefits is the internet. You can certify for benefits online by going here​. These services are available Monday - Friday from 5:00AM to 7:30PM. 

Certifications are done every two weeks on your assigned call day. 

Form: Work Search Record

By telephone: Tele-Serve (English​ & Spanish​)​


Payment Information: ​ 

Login to view and print your 1099-G tax information. Individuals who have not established a username and password to manage their account will first be prompted to do so. Accessing the form electronically speeds the tax preparation process because individuals can obtain the form at their convenience and not wait for it to be mailed. Earlier tax years are also available.

Blue KeyBank Debit MasterCard Information and FAQ

With the Blue Debit Card, you can access your payments 24 hours a day, 7 days a week through retail Point-of-Sale (POS) terminals and Automated Teller Machines (ATMs) where you see the MasterCard logo or the logos on the letter your card was attached to in this package.​

 Additional Information & Forms


 Useful Links