Unemployment Insurance

In order to process the extremely high volume of unemployment benefit claims due to COVID-19, IDES has implemented the following schedule for those filing claims online and over the phone:

Online Filing Schedule:

  • Those with last names beginning with letters A-M will be asked to file their claims on Sundays, Tuesdays, or Thursdays.
  • Those with last names beginning with letters N-Z will be asked to file their claims on Mondays, Wednesday, Fridays.
  • Saturdays will be available for anyone to accommodate those who could not file during their allotted window.
Call Center Filing Schedule:
  • Those with last names beginning with letters A-M will be asked to call on Tuesdays and Thursdays between 7:30am – 6pm.
  • Those with last names beginning with letters N-Z will be asked to call on Mondays and Wednesdays between 7:30am – 6pm.
  • Fridays (7:30am – 6pm) will be available for anyone to accommodate those who could not file during their allotted window.

The day or time of day in which a claim is filed will not impact whether you receive benefits or your benefit amount. Additionally, claims will be back-dated to reflect the date in which a claimant was laid-off or let go from their job due to COVID-19.

Note: The days in which you can file a claim may be different from the days in which you are asked to certify.

2/21/20 - 1099G tax forms have been sent to claimants who received unemployment insurance benefits for the 2019 calendar year. To order a copy of your 1099G, see Payments section below or call Teleserve (312-338-4337, option 3). For questions or concerns, please contact the IDES Claimant Services Center at 800-244-5631.
Illinois Relay - (800) 526-0844 TTY or 711 | (800) 526-0857 Voice or TTY  or 711. 
1099G Press Release 

Unemployment Insurance (UI)

Unemployment insurance is a state-operated insurance program designed to partially replace lost wages when you are out of work. Like fire, accident, health and other types of insurance, it is for an emergency: when you are temporarily or permanently out of a job, or if you work less than full time because of lack of work.

The program ensures that, if you meet the eligibility requirements​​ of the law, you will have some income while you are looking for a job, up to a maximum of 26 full weeks in a one-year period, depending on when the claim was​ established. Unemployment insurance, however, cannot and does not protect you against wage losses while you are absent from work due to illness or while you are idle by choice. Link to Unemployment Insurance Benefits Handbook.


 File for Regular Unemployment Insurance

Filing Reminders: 

If you would like to send additional documentation to IDES regarding your regular unemployment claim filing, then go to the Regular Unemployment Documentation Upload Portal. To use this feature, you must have already established a Claimant ID, but you do not need to have established an online account.  If you have documentation for PUA to upload, go to the PUA website.

You will be prompted to login, which requires you to create an online username and password. Be sure to have all necessary information ​ready when filing your claim. Instructions if you are filing for unemployment insurance and live out of state.​

Review the Table of Weekly Benefit Amounts  | WBA 2019  | WBA 2018​


Certify or “claim certification” is used to describe how you claim weeks of unemployment and receive payment of benefits if you meet the eligibility requirements. On your assigned day and on a bi-weekly basis, you certify by answering a set of questions.

The best way to certify for payment of benefits is online. These services are available Monday - Friday from 3:00 AM to 7:30PM. 

By telephone: Tele-Serve (English​ & Spanish​)​


Payments​

Payment Information: ​ 

Login to view and print your 1099-G tax information. Individuals who have not established a username and password to manage their account will first be prompted to do so. Accessing the form electronically speeds the tax preparation process because individuals can obtain the form at their convenience and not wait for it to be mailed. Earlier tax years are also available.

KeyBank Debit MasterCard Information and FAQ

With the Debit Card, you can access your payments 24 hours a day, 7 days a week through retail Point-of-Sale (POS) terminals and Automated Teller Machines (ATMs) where you see the MasterCard logo or the logos on the letter your card was attached to in this package.​

 Additional Information & Forms


 Learn

  • Ensure that your computer and browser meet the minimum technical requirements​.
  • What Every Worker Should Know About Unemployment Insurance: English | Spanish | Polish | Chinese | Arabic

    When workers are laid off for a period of seven days or more or are separated from the payroll for any reason, employers are required to provide them with a copy of this publication (Pub CLI111L).​​

  • I Filed My Claim What Happens Now: English | Spanish | Polish | Chinese | Arabic

    When workers are laid off for a period of seven days or more or are separated from the payroll for any reason, employers are required to provide them with a copy of this publication (Pub CLI111L).

  • Download the Unemployment Insurance Benefits Handbook (English​ & Spanish​)

 Useful Links